FAQs & Troubleshooting
![]() |
Popular |
201 Results
- 1JAM INSIDE
- 2REPLACE DRUM
- 3Replace Toner
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 5No Paper
- 6I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 7Can I print from or scan to Android™ Smartphone?
- 8Jam Rear
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10Curled (video instructions available)
- 11Curled or wavy
- 12What driver package format is supported by my Linux distribution?
- 13How to identify your Operating System (OS).
- 14The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 15I cannot install Brother drivers on Debian 10 or later (Linux)
- 16I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Toner Low or Prepare New Toner Cartridge
- 19Page skewed
- 20Check Connection
- 21Drum Error (Drum!)
- 22Scan using XSane or GIMP (Linux)
- 23JAM TRAY 1
- 24Wrinkles or creases
- 25When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 26Print Unable
- 27What is Toner Continue Mode?
- 28NO TONER
- 29Curled
- 30Turn the Toner Save mode on or off
- 31I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 32Delete print jobs from the print queue.
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 35MANUAL FEED
- 36Clean the paper pick-up roller (video instructions available)
- 37Size mismatch
- 38What kind of paper can I use?
- 39Faint
- 40"Offline" appears on the Status Monitor.
- 41I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 42Drum Stop
- 43When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 44Out of Memory
- 45The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 46I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 47Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 48Scan multiple pages into one file instead of each scan being saved as a separate file.
- 49Drum End Soon
- 50When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.