FAQs & Troubleshooting
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174 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I don't think I got the full yield from my high-yield toner cartridge but the message "Toner Life End" or "Replace Toner" is displayed on the machine or the LED is on or flashing.
- 3Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 4I still receive the error message "Replace Drum", "Drum End Soon", "Drum Near End", or "Drum Stop" after I replace the drum unit with a new one.
- 5The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 6Locate files scanned with ControlCenter3 (For Windows)
- 7The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 8When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 9I cannot install Brother drivers on Debian 10 or later (Linux)
- 10When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 11Can I print from or scan to Android™ Smartphone?
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13Change the printer driver settings (Windows/macOS)
- 14Scan and save a document in PDF format (Scan to File)
- 15I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 16Is my Brother machine compatible with Windows Vista?
- 17Configure the Scan to Email Feature (Linux)
- 18I cannot save a file downloaded from the Brother support website (For Windows)
- 19When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 20The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 21Can I use AirPrint with my Brother machine?
- 22Locate files scanned with ControlCenter2 (For Macintosh)
- 23I cannot print from my computer via USB.
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 26Which E-mail packages are compatible with ControlCenter3?
- 27How do I clear paper jams inside the machine?
- 28Can I use non-Brother or third party supplies with the Brother machine?
- 29Replace the toner cartridge
- 30I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 31I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 32What driver package format is supported by my Linux distribution?
- 33I installed scan-key-tool, but it does not work. (Linux)
- 34Delete a network scanner entry. (Linux)
- 35ControlCenter3 displays a blank screen at startup (Windows)
- 36Open the Status Monitor
- 37When I scan a document using ControlCenter, the scanned file size is too big.
- 38I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 39How do I clean the laser scanner window?
- 40I'm using Windows. What format are the attachments when a document is scanned to e-mail and is a special viewer needed?
- 41I cannot install the driver when using the Driver Install Tool. (Linux)
- 42The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 43Paper size settings are unavailable when I print from OpenOffice (Linux)
- 44The downloaded driver's name is different from my machine's name. (Linux)
- 45Command List of brscan. (Linux)
- 46I get the "Filter "brlpdwrapper[model name]" for printer "[model name]" not available: No such file or directory" error on Gentoo (Linux)
- 47Pre-Required Procedures (Linux)
- 48Delete print jobs from the print queue.
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Open the "Scanners and Cameras" and Properties.