FAQs & Troubleshooting
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242 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Can I print from or scan to Android™ Smartphone?
- 3I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 4I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 5When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 6Scan and save a document in PDF format (Scan to File)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8What kind of Media Adapter can I use?
- 9When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 10Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 11What driver package format is supported by my Linux distribution?
- 12The printer status is Offline or Paused.
- 13I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 14Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 15Scan multiple pages into one file instead of each scan being saved as a separate file.
- 16Can third party ink be used to refill the ink cartridges?
- 17What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 18Protect your Brother machine against unauthorised access over the network
- 19One or more of my colors are not printing (blank). What can I do?
- 20When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 21I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 22The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 23I cannot make borderless prints.
- 24The edge of glossy paper is smudged.
- 25When I try to install the MFL-Pro Suite from the CD-ROM, I receive an Internal Error 2723 and an IS001 Error stating: The PaperPort Installer doesn't respond. What can I do?
- 26How do I know which side up my photo paper should be in the tray?
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 29I cannot save a file downloaded from the Brother support website (For Windows)
- 30Locate files scanned with ControlCenter2 (For Macintosh)
- 31The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 32Which E-mail packages are compatible with ControlCenter3?
- 33When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 34I'm using Macintosh. What is the PreScan option used for?
- 35My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 36I cannot install Brother drivers on Debian 10 or later (Linux)
- 37Locate files scanned with ControlCenter3 (For Windows)
- 38How do I clear Machine Error 46?
- 39I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 40Can I print using only the black ink cartridge when the Color cartridges have run out?
- 41When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 42I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 43When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 44When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 45How do I clear the message "PAPER JAM" from the display?
- 46I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 47Pre-Required Procedures (Linux)
- 48I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 49Delete print jobs from the print queue.
- 50How to identify your Operating System (OS).