FAQs & Troubleshooting
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257 Results
- 1What is Brother iPrint&Scan?
- 2Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 3The printer status is Offline or Paused.
- 4Paper Jam
- 5Replace Ink
- 6How do I load envelopes into my machine?
- 7Print a web page from iPrint&Scan when using an Android™ mobile device.
- 8Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 9Can I print from or scan to Android™ Smartphone?
- 10I cannot find some option in the Printing preferences. (For Windows)
- 11Load photo paper into my machine.
- 12A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 13The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 16I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 17When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 18Scan from the Brother iPrint&Scan application using Windows Phone.
- 19Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 20The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 21Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 22Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 23Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 24Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 25Can I print from and scan to iPhone, iPod touch and iPad?
- 26Change the printer driver settings (Windows/macOS)
- 27Ink Low
- 28I cannot remove red-eye.
- 29When I install MFL-Pro Suite from the CD-ROM or Full Driver & Software Package from the "Downloads" section, the installation will not continue past the instruction to connect the USB cable to the computer.
- 30When I print, the pages are smudged with ink. What should I do?
- 31Improve poor print quality.
- 32What is the BRAdmin Professional software used for?
- 33Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 34Load paper in the paper tray
- 35I cannot install the driver when using the Driver Install Tool. (Linux)
- 36What driver package format is supported by my Linux distribution?
- 37"Offline" appears on the Status Monitor.
- 38A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 39Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 40Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 41"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 42Scan and save a document in PDF format (Scan to File)
- 43Change the user interface of ControlCenter3
- 44How do I factory reset the network settings?
- 45Configure and use the Scan Key Tool (Linux)
- 46When I print images, the quality is not good (Linux)
- 47How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 48I am unable to print from a client PC to a printer on a print server. (Linux)
- 49I cannot save a file downloaded from the Brother support website (For Windows)
- 50Delete print jobs from the print queue.