FAQs & Troubleshooting
![]() |
Popular |
257 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 2When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 3Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 7What is Brother iPrint&Scan?
- 8Can I print from or scan to Android™ Smartphone?
- 9Scan and save a document in PDF format (Scan to File)
- 10When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Load paper in the paper tray
- 15Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 16Replace Ink
- 17Paper Jam
- 18I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 19The printer status is Offline or Paused.
- 20I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 21I cannot find some option in the Printing preferences. (For Windows)
- 22Download a file from the "Downloads" section and save it to Windows 8 computer.
- 23How to identify your Operating System (OS).
- 24What driver package format is supported by my Linux distribution?
- 25I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 26A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 27Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 28I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30I'm using Macintosh. What is the PreScan option used for?
- 31The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 32How do I load envelopes into my machine?
- 33I cannot save a file downloaded from the Brother support website (For Windows)
- 34Can third party ink be used to refill the ink cartridges?
- 35Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 36I still receive the error message "Paper Jam" after I removed the jammed paper.
- 37How do I know which side up my photo paper should be in the tray?
- 38Scan multiple pages into one file instead of each scan being saved as a separate file.
- 39I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 40Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 41Where can I get FaceFilter Studio and what can I do with this application?
- 42I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 43Cannot print after a Windows 10 update (June 2020)
- 44Protect your Brother machine against unauthorised access over the network
- 45The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 46Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 47Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 48Can I use AirPrint with my Brother machine?
- 49When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 50I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.