FAQs & Troubleshooting
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197 Results
- 1Scan and save a document in PDF format (Scan to File)
- 2How do I clear the message "PAPER JAM" from the display?
- 3How do I clear Machine Error 46?
- 4Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 5Can I print using only the black ink cartridge when the Color cartridges have run out?
- 6I'm using Windows Vista. When I try to install the Full Driver & Software Package I receive the error message "Unhandled Exception". What should I do?
- 7"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 8Where is the USB port on the machine?
- 9Can I print from and scan to iPhone, iPod touch and iPad?
- 10I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 11Install the built-in drivers (For Windows 8 and Windows 10)
- 12The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 13How to identify your Operating System (OS).
- 14Can I use AirPrint with my Brother machine?
- 15The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 16Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 17Can third party ink be used to refill the ink cartridges?
- 18When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 19Configure and use the Scan Key Tool (Linux)
- 20Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 21When scanning to OCR from ScanSoft™ PaperPort™ 11SE, the following error message appears: "System error incurred in external Link module EZText.g32. The OCR server is unable to process the document". I have Windows XP Service Pack 2 (SP2) installed.
- 22How do I clear the message "INK EMPTY" from the display?
- 23When scanning a document to be copied or faxed, the LCD shows "Out of Memory." What should I do?
- 24When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 25Uninstall printer drivers (Linux)
- 26The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 27The ink cartridges run out very quickly. Is there any reason for that?
- 28Create or view a XML Paper Specification document
- 29"Near Empty [Color]" is appearing on my Brother machine's LCD? What does it mean and how do I clear it?
- 30The LCD displays an error code (number). What does it mean?
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32How to launch and use the DeviceSelector to configure the scanner? (For Macintosh)
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34Locate files scanned with ControlCenter2 (For Macintosh)
- 35Change the printer driver settings (Windows/macOS)
- 36The printer status is Offline or Paused.
- 37I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 38How do I replace the Ink Cartridge?
- 39What is MFL-Pro Suite Software?
- 40How do I load paper?
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42What driver package format is supported by my Linux distribution?
- 43When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 44I installed scan-key-tool, but it does not work. (Linux)
- 45When scanning I receive the error "Failed to start scanner : Invalid argument". (Linux)
- 46A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 47Can I print from or scan to Android™ Smartphone?
- 48I have upgraded the Operating System to Windows 7. How can I install "PaperPort™ 11SE" ?
- 49"Scan to E-mail" defaults to Microsoft® Outlook Express. How can I change it to Microsoft® Outlook?
- 50How do I clear the message "Unusable Device / Please Disconnect USB Device"?
