FAQs & Troubleshooting
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199 Results
- 1How do I load paper?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3I cannot install Brother drivers on Debian 10 or later (Linux)
- 4What driver package format is supported by my Linux distribution?
- 5Scan and save a document in PDF format (Scan to File)
- 6My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 9Delete print jobs from the print queue.
- 10How do I know which side up my photo paper should be in the tray?
- 11Pre-Required Procedures (Linux)
- 12Scan multiple pages into one file instead of each scan being saved as a separate file.
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14Locate files scanned with ControlCenter3 (For Windows)
- 15The edge of glossy paper is smudged.
- 16The printer status is Offline or Paused.
- 17One or more of my colors are not printing (blank). What can I do?
- 18I'm using Macintosh. What is the PreScan option used for?
- 19Install the built-in drivers (For Windows 8 and Windows 10)
- 20The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 21Can I use AirPrint with my Brother machine?
- 22Improve the quality of the images from my Brother machine's PhotoCapture Center.
- 23Locate files scanned with ControlCenter2 (For Macintosh)
- 24The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 25How do I clear Machine Error 46?
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 27Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 28Can I print using only the black ink cartridge when the Color cartridges have run out?
- 29Is my Brother machine compatible with Windows Vista?
- 30When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 31I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 32I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 33I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 34I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 35Uninstall Scan-key-tool. (Linux)
- 36I'm using a Debian based distribution (e.g. Ubuntu, Kubuntu etc). When installing the CUPS Wrapper driver, I get the following error message: "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory". (Linux)
- 37The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 38The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 39The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41Why does the message "Media is Full" appear on the LCD when I put a memory card into the media slot on my Brother machine? How can I clear it?
- 42Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 43When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 44I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 45When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 46Configure the Scan to Email Feature (Linux)
- 47Cannot print after a Windows 10 update (June 2020)
- 48The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 49I installed scan-key-tool, but it does not work. (Linux)
- 50When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)