FAQs & Troubleshooting
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205 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2How do I load paper?
- 3Can I print from and scan to iPhone, iPod touch and iPad?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5What driver package format is supported by my Linux distribution?
- 6When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 7"How do I clear the message Unable to..." ( "Unable to Change" "Unable to Clean" "Unable to Init" "Unable to Print" "Unable to Scan" )?
- 8What kind of Media Adapter can I use?
- 9How do I clear Machine Error 46?
- 10When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 11I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 12How to identify your Operating System (OS).
- 13Change the printer driver settings (Windows/macOS)
- 14Scan and save a document in PDF format (Scan to File)
- 15Which E-mail packages are compatible with ControlCenter3?
- 16I cannot scan when using SELinux (Security-Enhanced Linux)
- 17Install the built-in drivers (For Windows 8 and Windows 10)
- 18The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 19The edge of glossy paper is smudged.
- 20One or more of my colors are not printing (blank). What can I do?
- 21When I run the Firmware update tool or the I-FAX install tool, it asks me about my internet connection method. There are two options: 'Connect directly' or 'Using proxy'. Which one should I choose?
- 22I can not install/uninstall the driver when a CompactFlash®, Memory Stick®, Memory Stick Pro™, xD-Picture Card™, SecureDigital™ card, MultiMediaCard™ is installed into the media slot. What can I do?
- 23I'm using Macintosh. What is the PreScan option used for?
- 24I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 25Can I print from or scan to Android™ Smartphone?
- 26How do I load 10 x 15 Glossy paper into my machine?
- 27My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 30The printer status is Offline or Paused.
- 31How do I start the Scanner and Camera Wizard in Windows Vista/ Windows 7?
- 32I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 33When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 34I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 35When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 36I'm using FreeBSD. Do you have a driver for FreeBSD? (Linux)
- 37All print jobs are aborted and nothing is printed. (Linux)
- 38Scan a document from a Windows XP application
- 39Add my Brother machine (the printer driver) using Mac OS X 10.5 - 10.11.
- 40Black Ink is still wet after printing on plain paper and the paper is wet (For PC Printing). What can I do?
- 41When I print images, the quality is not good (Linux)
- 42I'm using SuSE11.2. I cannot print to Brother monochrome machines. (Linux)
- 43Delete print jobs from the print queue.
- 44Scan multiple pages into one file instead of each scan being saved as a separate file.
- 45Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 46I cannot pull the paper tray out of my machine. What can I do?
- 47I'm using Mac OS X. When I click on any button in the Control Center 2.0 the program crashes or freezes.
- 48How do I start ControlCenter3?
- 49When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 50In Windows, the Brother printer driver windows are in a foreign language. How can I change the printer driver windows to be in a local language?