FAQs & Troubleshooting
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- 1I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 3What driver package format is supported by my Linux distribution?
- 4My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 5I cannot install Brother drivers on Debian 10 or later (Linux)
- 6The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8My FAX/MFC/DCP does not print or prints garbage when printing the first document after starting a PC. What can I do?
- 9I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 10Functions supported in the Windows 7 built-in drivers
- 11Pre-Required Procedures (Linux)
- 12When trying to print from Mac OS® X the print queue is stopped.
- 13I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 14I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 15I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 16The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 17What can happen if the wrong paper is used in your machine.
- 18Cannot print after a Windows 10 update (June 2020)
- 19The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 20How to identify your Operating System (OS).
- 21Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 22The machine does not print anything.
- 23Can I use non-Brother or third party supplies with the Brother machine?
- 24I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 25I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 26How can I clear the "PAPER JAM" error message?
- 27I'm using Mac OS X 10.2 - 10.4 and I'm getting error messages when I try to print.
- 28I'm using Macintosh®. What are the settings in the Scanner window used for?
- 29I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 30My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 31Large characters are printed incorrectly. (Linux)
- 32How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 33What is the Network Shared printing?
- 34Print command (LPR) (Linux)
- 35When I scan multiple page documents using the ADF, all pages are feeded, but only page 1 shows in XSANE. (Linux)
- 36Delete a network scanner entry. (Linux)
- 37The printer status is Offline or Paused.
- 38When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 39When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 40I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 41Can I buy any MICR toner?
- 42Scan using XSane or GIMP (Linux)
- 43Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 44I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 45When I try to use the scan key on my network connected machine, I receive the error "Check connection" or I can not select anything except "scan to FTP". (Linux)
- 46Configure the Scan to Email Feature (Linux)
- 47The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 48I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 49The driver installation finished successfully but I cannot print. (Linux)
- 50I installed scan-key-tool, but it does not work. (Linux)