FAQs & Troubleshooting
![]() |
Popular |
157 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2I cannot install Brother drivers on Debian 10 or later (Linux)
- 3The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 4I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 5I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 6Delete print jobs from the print queue.
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8Install the built-in drivers (For Windows 8 and Windows 10)
- 9The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?
- 10I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader®/ Reader®. What can I do to correct this?
- 11I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 12Pre-Required Procedures (Linux)
- 13How to identify your Operating System (OS).
- 14Functions supported in the Windows 7 built-in drivers
- 15What driver package format is supported by my Linux distribution?
- 16Scan using XSane or GIMP (Linux)
- 17Print command (LPR) (Linux)
- 18Delete a network scanner entry. (Linux)
- 19To install the printer driver easily using a tool. (Linux)
- 20Open the Control Panel (For Windows)
- 21Can I print from or scan to Android™ Smartphone?
- 22Can I print from and scan to iPhone, iPod touch and iPad?
- 23I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 24I'm using Mac OS® X and the Brother machine does not appear in the Print Center or Printer Setup Utility. What can I do?
- 25I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 26Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 27I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 28The scanned image is blurred, garbled, or distorted when using ControlCenter2 or the SCAN key on my Brother machine. (For Mac OS X 10.5)
- 29I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 30A message to install Java runtime appears when I start some applications on Mac OS X 10.7 or greater.
- 31Change the printer driver settings (Windows/macOS)
- 32The printer status is Offline or Paused.
- 33I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 34The paper is skewed when it's printed.
- 35I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 36Some characters are missing when printing PDF files from Adobe® Acrobat® / Adobe® Acrobat® Reader® / Adobe® Reader®. What can I do to correct this?
- 37I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 38I am using Windows/ Mac OS 8.x-9.x. When I print from Adobe® Illustrator® with PCL printer driver, text and images are jagged.
- 39Why does my computer become unresponsive when using the USB interface to connect the Brother machine?
- 40Where is the Manual 2-sided(Duplex) setting option in the Mac OS X 10.3 driver ?
- 41How can I clear the "PAPER JAM" error message?
- 42I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 43I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 44When trying to print from Mac OS® X the print queue is stopped.
- 45When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 46When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 47Can I buy any MICR toner?
- 48I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 49I'm using Windows® 2000. I can't uninstall "PaperPort" from "START" menu or can't choose "Remove" from "Add/Remove Programs" either.
- 50I cannot install the driver when using the Driver Install Tool. (Linux)