FAQs & Troubleshooting
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161 Results
- 1Can I print from or scan to Android™ Smartphone?
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 4I cannot install Brother drivers on Debian 10 or later (Linux)
- 5My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 6The printer status is Offline or Paused.
- 7I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 8Install the built-in drivers (For Windows 8 and Windows 10)
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 10When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 11What is the Network Shared printing?
- 12The machine does not print anything.
- 13I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 14I cannot print from my computer via USB.
- 15Change the printer driver settings (Windows/macOS)
- 16I cannot print with Windows Vista 64bit.
- 17Uninstall the drivers. (Mac OS X 10.2 - 10.4)
- 18Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 19Uninstall the drivers. (Mac OS X 10.5)
- 20What driver package format is supported by my Linux distribution?
- 21Cannot print after a Windows 10 update (June 2020)
- 22Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 23I installed scan-key-tool, but it does not work. (Linux)
- 24Delete print jobs from the print queue.
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26I still see the "Toner Empty" message on the LCD even after replacing the toner cartridge.
- 27What can happen if the wrong paper is used in your machine.
- 28I'm using Macintosh®. What are the settings in the Scanner window used for?
- 29How to use Scan-key-tool features. (Scan-to-File, Scan-to-Image or Scan-to E-mail) (Linux)
- 30Scan a document using "Scanner and Camera Wizard" in Windows XP
- 31Scan a document in Windows 8 and Windows 10.
- 32Why does the LCD of my machine display "CHANGE DRUM SOON"?
- 33Pre-Required Procedures (Linux)
- 34The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 35How to identify your Operating System (OS).
- 36I heard a beep sound from the UPS (Uninterruptible Power Supply) when I turned on my Brother machine.
- 37Functions supported in the Windows 7 built-in drivers
- 38When I print from Adobe® Illustrator® with the "Improve Gray Printing" option enabled, the document with halftone setting does not print as expected. What can I do?
- 39The keys on the control panel do not respond.
- 40When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 41I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 42Can I buy any MICR toner?
- 43I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 44Scan using XSane or GIMP (Linux)
- 45I cannot scan with brscan, brscan2, or brscan3 via USB (Linux)
- 46The driver installation was successful but I cannot print on Redhat, Fedora, or CentOS (Linux)
- 47I'm using Fedora 28 or later. I cannot scan from my Brother Machine or it says that it cannot find the Brother Machine. (Linux)
- 48Important points for specifying the scan area (Linux)
- 49Windows 10 Support Information
- 50The printout is out of alignment or the size of the printed document is reduced when printing the document from Microsoft Word 2010.