FAQs & Troubleshooting
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92 Results
- 1Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 2I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 3What is Brother Web Connect?
- 4What is Brother iPrint&Scan?
- 5Document Jam
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7Configuring frequently-used scan settings on your computer.
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Open the "Scanners and Cameras" and Properties.
- 10Scan multiple pages into one file instead of each scan being saved as a separate file.
- 11Reset the network settings to the factory default.
- 12My Brother machine could not be found over the network when I installed drivers on my PC.
- 13When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 14Multifeed
- 15Duplex (two-sided) scan
- 16Can I print from or scan to Android™ Smartphone?
- 17Replace Parts
- 18Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 19Enable the Brother machine's network interface.
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Paper suitable for scanning
- 24Check the IP addresses of your PC and the Brother machine
- 25Find the Wireless Security Information (e.g. SSID, Network key etc.) for Windows
- 26The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 27I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 28When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 29How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 30Scan from the Brother iPrint&Scan application using Windows Phone.
- 31Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 32Download a file from the "Downloads" section and save it to Windows 8 computer.
- 33Scan and save documents to the Android™ mobile devices using my Brother machine.
- 34The LCD displays an error code when I use Web icon (Brother Web Connect).
- 35I cannot connect my machine to the wireless network.
- 36Check your machine's IP Address or Node Name
- 37Uninstall the Brother Software and Drivers (Windows)
- 38Configuring frequently-used scan settings on your Brother machine.
- 39Clean the Separation Pad
- 40Replace Roller
- 41Replace Pad
- 42I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 43Important points you need to confirm before configuring your Brother machine for a wireless network.
- 44I cannot scan from my computer via network. (For Macintosh)
- 45I cannot scan from my computer via network. (For Windows)
- 46Scan and save a document in PDF format for Windows (Scan to File)
- 47The BRAdmin Professional software is not able to locate the Brother machine on my network.
- 48"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 49I get a TS error when trying to scan on a wireless network.
- 50Load Documents