FAQs & Troubleshooting
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104 Results
- 1When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 2Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 3What is Infrastructure mode?
- 4What is Brother iPrint&Scan?
- 5Replace Parts
- 6What types of USB flash drive can I use for the Direct Scan feature (Scan to USB)?
- 7Can I print from and scan to iPhone, iPod touch and iPad?
- 8Multifeed
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 11Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 12I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 13What is Ad-hoc mode?
- 14Configuring frequently-used scan settings on your computer.
- 15When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 16Replace Pad
- 17Duplex (two-sided) scan
- 18Can I print from or scan to Android™ Smartphone?
- 19Document Jam/ Too Long
- 20The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 21Unable to Scan XX
- 22What driver package format is supported by my Linux distribution?
- 23Paper suitable for scanning
- 24How to identify your Operating System (OS).
- 25What is Brother Web Connect?
- 26Configure the Brother machine for a wireless network with a USB cable using the Wireless setup wizard on the Brother installer application
- 27Cover is Open
- 28I get a TS error when trying to scan on a wireless network.
- 29How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?
- 30Check the IP addresses of your PC and the Brother machine
- 31Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 32Verify the Brother machine connected to the Wireless Network (For Macintosh)
- 33The LCD displays an error code when I use Web icon (Brother Web Connect).
- 34Discover the MAC address of the Brother network card
- 35Verify the Brother machine connected to the Wireless Network (For Windows)
- 36Verify the Brother machine connected to the Wired Network (For Windows)
- 37Open the "Scanners and Cameras" and Properties.
- 38"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 39I cannot save a file downloaded from the Brother support website (For Windows)
- 40Download a file from the "Downloads" section and save it to Windows 8 computer.
- 41The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 42Configure the Brother machine for a wireless network using automatic wireless mode (Wi-Fi Protected Setup or AOSS™)
- 43Reset the network settings to the factory default.
- 44I cannot scan from my computer via network. (For Macintosh)
- 45When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 46Check your machine's IP Address or Node Name
- 47I'm trying to install the driver with network settings, but I cannot locate a network connected Brother machine and complete the driver installation. (For Windows)
- 48The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 49I'm using Windows. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC.
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)