FAQs & Troubleshooting
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88 Results
- 1Update the Driver or Firmware for your Brother machine
- 2The scanner beeps every time I scan, some of its LEDs are continuously on, or the scheduled maintenance alert appears on the LCD.
- 3Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 4Document Jam
- 5"Multifeed detection" or "Multifeed Detection Error"
- 6I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 7The error message "No Supported Devices Found" appears when I tap the Brother iPrint&Scan icon on my mobile device.
- 8Replace Pick up roller
- 9Duplex (two-sided) scan
- 10Uninstall the Brother Software and Drivers (Windows)
- 11How to identify your Operating System (OS).
- 12Can I print from and scan to iPhone, iPod touch and iPad?
- 13I cannot save a file downloaded from the Brother support website (For Windows)
- 14"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 15Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 16Download a file from the "Downloads" section and save it to Windows 8 computer.
- 17The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 18What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 19The error message "No machine found" appears when I installed drivers with USB connection (For Windows).
- 20What is Brother iPrint&Scan?
- 21Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 22Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 23Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 24Your Scanner Cannot Be Detected on the Network During Installation
- 25My Brother machine could not be found over the network when I installed drivers on my computer.
- 26Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 27In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 28Enable or disable the Brother machine's USB interface.
- 29Updating my machine's firmware using the "Firmware Update" menu or Brother iPrint&Scan results in an error.
- 30Check the firmware version.
- 31A gray line or margin appears on the side of the scanned document.
- 32Configuring frequently-used scan settings on your computer.
- 33Paper suitable for scanning
- 34Scan Unable
- 35Check your machine's IP Address or Node Name
- 36Reset the Scheduled maintenance counter
- 37The "Scan to PC" LED indication is on or kind of zebra stripe appears on the machine's display when the machine is turned on.
- 38Load Documents
- 39Clean the roller
- 40Reset the network settings to the factory default.
- 41I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 42Your Brother Machine Cannot Scan over the Network
- 43When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 44Can not scan a long document.
- 45Open the "Scanners and Cameras" and Properties.
- 46Can I print from or scan to Android™ Smartphone?
- 47The network scanning feature does not work when pressing the scan key on my Brother machine control panel. (For Windows)
- 48What is the default password for my Brother machine?
- 49I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 50"ControlCenter needs to be updated." - macOS 10.15 Catalina