FAQs & Troubleshooting
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60 Results
- 1Duplex (two-sided) scan
- 2Configuring frequently-used scan settings on your computer.
- 3Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 4Document Jam
- 5How can I scan and save documents to the Android™ mobile devices using my Brother machine?
- 6Replace Roller
- 7The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Open the "Scanners and Cameras" and Properties.
- 10Multifeed
- 11How to identify your Operating System (OS).
- 12I cannot save a file downloaded from the Brother support website (For Windows)
- 13My Brother machine sound level is high while scanning documents.
- 14When viewing the scanned documents in my Android™ mobile device using the Brother Image Viewer application, all the even-numbered pages are blank.
- 15Changing scan settings in ControlCenter.
- 16Scan and save a document in PDF format using the SCAN key on my Brother machine (Scan to File)
- 17In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 18When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 19"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 20Download a file from the "Downloads" section and save it to Windows 8 computer.
- 21Can I print from and scan to iPhone, iPod touch and iPad?
- 22Replace Parts
- 23Scan multiple pages into one file instead of each scan being saved as a separate file.
- 24What do the LED indications mean?
- 25Uninstall the Brother Software and Drivers (Windows)
- 26I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 27How to launch and use the DeviceSelector to configure the scanner? (For macOS 10.14 or earlier)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Scan documents longer than 14 inches (35.5 cm) using ControlCenter
- 30Cover is Open
- 31Clean the Separation Pad
- 32Clean the Pick-up Roller
- 33I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 34I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 35Install PaperPort™ 12SE onto Windows 10.
- 36Install Presto!® BizCard® onto Windows 10.
- 37Paper suitable for scanning
- 38Scan Unable
- 39Scan and save a document in PDF format for Windows (Scan to File)
- 40Service Call
- 41"ControlCenter needs to be updated." - macOS 10.15 Catalina
- 42Check the firmware version.
- 43Open the Control Panel (For Windows)
- 44Can I view or edit documents on my Android™ mobile device that were scanned from my Brother machine?
- 45I cannot install the driver on Macintosh from the CD-ROM supplied with my Brother machine. (For Mac OS X 10.7 or later)
- 46Scan a document in OS X 10.8/macOS 10.12 - 10.15.
- 47Scan a document in Windows 8 and Windows 10.
- 48Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 49I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 50Windows 10 Support Information