FAQs & Troubleshooting
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93 Results
- 1Reset the Usage Counters
- 2Scanning and Other Problems
- 3What is Brother iPrint&Scan?
- 4Load Documents
- 5Load a Plastic Card
- 6Clean the Sensors
- 7Register an Email Address Using Remote Setup
- 8Use TX Verification Mail
- 9What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 10Your Scanner Cannot Be Detected on the Network During Installation
- 11How to identify your Operating System (OS).
- 12I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 13Replace the Separation Pad
- 14Load Documents Longer than Standard Size
- 15I cannot save a file downloaded from the Brother support website (For Windows)
- 16Document Jam
- 17Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 18Scan Using Apple Image Capture
- 19Set up a Scan to Network Profile
- 20Load Standard Size Documents
- 21Your Brother Machine Cannot Scan over the Network
- 22If You Cannot Complete the Wireless Network Setup Configuration
- 23Wireless LAN Error Codes
- 24Set up a Scan to FTP Profile
- 25Replace the Pick Up Roller
- 26The scanning speed is slow when scanning from my machine. (Windows)
- 27Access Web Based Management
- 28Check the firmware version.
- 29What driver package format is supported by my Linux distribution?
- 30Where can I download Brother iPrint&Scan application for Mac?
- 31Set Up the Brother Machine Using Remote Setup (Mac)
- 32Load Business Cards
- 33Upload Scanned Data to a Mapped Network Drive (CIFS) Server
- 34Error and Maintenance Messages
- 35I am using Scan to Email (E-mail server) function to send a scanned document directly to an E-mail address. Since our provider requires an authentication for the SMTP server, I am not able to use this function anymore.
- 36What is the default password for my Brother machine?
- 37I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 38Pre-Required Procedures (Linux)
- 39Save Scanned Documents Using Scan to Workflow Function
- 40Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 41Update the Driver or Firmware for your Brother machine
- 42Upload Scanned Data to an SFTP Server
- 43Configure Public Mode for Secure Function Lock 3.0
- 44I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 45I cannot install Brother drivers on Debian 10 or later (Linux)
- 46Secure Function Lock 3.0
- 47Change the General Settings from the Control Panel
- 48Set up a Brother machine and your mobile device on a wireless network
- 49Configure Date and Time Using Web Based Management
- 50Turn Setting Lock On or Off