FAQs & Troubleshooting
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109 Results
- 1I cannot complete the Brother Software installation because it stops when a screen for connecting the cable appears (Windows).
- 2Server Time out
- 3Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 4What is Brother iPrint&Scan?
- 5When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 6The LCD displays an error code when I use Web icon (Brother Web Connect).
- 7When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 8Replace Pad
- 9Configuring frequently-used scan settings on your computer.
- 10TWAIN or WIA errors appear when starting to scan. (Windows)
- 11I cannot save a file downloaded from the Brother support website (For Windows)
- 12What is Brother Web Connect?
- 13Vertical lines are seen in the scanned image.
- 14Clean the Pick-up Roller
- 15"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 16Sending Error (Scan to FTP)
- 17Can not scan a long document.
- 18The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 19How to identify your Operating System (OS).
- 20Unable to Scan XX
- 21Can I print from or scan to Android™ Smartphone?
- 22What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 23When I run the Firmware update tool or the I-FAX install tool, the "Program failed to run" message appears on my PC screen. What do I do?
- 24Changing scan settings in ControlCenter.
- 25Load Documents
- 26Card Jam
- 27Cannot Delete
- 28USB Flash Drive is Full
- 29Registration Failed (Shortcut)
- 30Shortcuts Full
- 31Address Book Full
- 32Hub is Unusable (Other Error)
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34Clean the Separation Pad
- 35I cannot start ControlCenter.
- 36Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 37Clean the scanner
- 38Reset the network settings to the factory default.
- 39A plastic card error occurs.
- 40The document was not fed.
- 41The machine pauses for about 3 seconds between each page when scanning.
- 42All Blank Page Skipped
- 43TWAIN errors appear when starting to scan. (Macintosh)
- 44Replace Roller
- 45Document Jam
- 46Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 47I cannot install the Brother printer driver (macOS 10.15 or earlier)
- 48Other Error (Other Error)
- 49Install Presto!® BizCard® onto Windows 10.
- 50How do I setup my ADS scanner to Scan to network, without getting “Sending Error” or “Submit Error” message?