FAQs & Troubleshooting
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53 Results
- 1Scanning and Other Problems
- 2How to identify your Operating System (OS).
- 3Document Jam
- 4Load Documents Longer than Standard Size
- 5Load Documents
- 6What is Remote Setup?
- 7Reset the Usage Counters
- 8Replace the Separation Pad
- 9Load a Plastic Card
- 10Error and Maintenance Indications
- 11Clean the Sensors
- 12Load Business Cards
- 13Reset Your Brother Machine
- 14I cannot save a file downloaded from the Brother support website (For Windows)
- 15Card Jam
- 16Clean the Scanner and Rollers
- 17What driver package format is supported by my Linux distribution?
- 18Save Scanned Documents on Your Computer
- 19Load Standard Size Documents
- 20Replace the Pick Up Roller
- 21I cannot install Brother drivers on Debian 10 or later (Linux)
- 22Uninstall the drivers. (macOS 13 or greater)
- 23Uninstall the drivers. (macOS 10.14 - macOS 12)
- 24Change the General Settings Using Remote Setup
- 25Set Up the Brother Machine Using Remote Setup (Windows)
- 26I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Scan Using Apple Image Capture
- 29Update the Driver or Firmware for your Brother machine
- 30Set Up the Brother Machine Using Remote Setup (Mac)
- 31Acceptable Documents
- 32Check the Serial Number
- 33Change the brscan5 scan settings using XSane (Linux)
- 34Where can I download Brother iPrint&Scan application for Mac?
- 35Scan Using Bus Power Mode
- 36Open the Control Panel (For Windows)
- 37Uninstall Scan-key-tool. (Linux)
- 38I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 39I cannot install the scanner driver in Ubuntu 21.04. (Linux)
- 40Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 41Scan a document using Brother iPrint&Scan. (Windows, macOS)
- 42Check Supplies Replacement Cycle
- 43Scan Using Nuance™ PaperPort™ 14SE or Other Windows Applications
- 44Uninstall the Brother Software and Drivers (Windows)
- 45Command List of brscan. (Linux)
- 46Uninstall the scanner driver. (Linux)
- 47Check the firmware version.
- 48Printing/ Scanning with a mobile device
- 49Configure the Scan to Email Feature (Linux)
- 50Delete a network scanner entry. (Linux)