FAQs & Troubleshooting
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113 Results
- 1(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)
- 3How do I create name badges by joining "First Name" and "Last Name" fields together?
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 6I cannot save a file downloaded from the Brother support website (For Windows)
- 7When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 8How to use a 9/64" (3.5 mm) wide tape
- 9The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 10Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 11(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 12"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 13The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 14How do I uninstall the printer driver?
- 15How to identify your Operating System (OS) for Windows or Mac
- 16How do I clear the display?
- 17My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 18How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 19Printing is not possible. (USB connection)
- 20How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 21I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 22While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 23How do I transfer label or slip templates?
- 24I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 25How to open the Devices and Printers window
- 26How can I make vertical labels? (P-touch Editor 5.1 for Mac)
- 27The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 28The top and base layers of the laminated tape are misaligned.
- 29(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 30(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 31How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 32The half cut is either too deep or not deep enough.
- 33The driver downloaded from the website cannot be installed.
- 34The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 35I cannot find the template files. (P-touch Editor 3.x for Mac)
- 36The printed label contains blank horizontal lines.
- 37When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 38Where can I find my Brother printer's serial number?
- 39P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 40How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 41Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 42How do I transfer label templates with P-touch Transfer Express?
- 43How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 44How do I use a template? (P-touch Editor 5.1 for Mac)
- 45I want to know how to use P-touch Editor. (P-touch Editor 5.1 for Mac)
- 46The tape got jammed or stuck in the printer.
- 47Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 48I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 49I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 50I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)