FAQs & Troubleshooting
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- 1How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)
- 3What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 4Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 5My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 6I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 7The Windows Logo testing warning appears during installation. Is it OK to install the driver?
- 8(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 9How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 10How do I clear the display?
- 11How to use a 9/64" (3.5 mm) wide tape
- 12Printing is not possible. (USB connection)
- 13Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 14My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 15How do I create name badges by joining "First Name" and "Last Name" fields together?
- 16While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 17Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 18Where can I find my Brother printer's serial number?
- 19(Video) How do I create an Address Label? (P-touch Editor 5.x for Windows)
- 20I cannot save a file downloaded from the Brother support website (For Windows)
- 21How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 22How to delete the registry information and files related to the printer driver
- 23How to identify your Operating System (OS) for Windows or Mac
- 24How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 25When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 26Can my printer use TZ/TZe tapes?
- 27"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 28When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 29When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 30P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 31How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 32When I try to use the database function, an application error occurs.
- 33The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 34I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 35(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 36When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 37The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 38I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 39The top and base layers of the laminated tape are misaligned.
- 40Printing is not possible. (P-touch Editor 5.0 for Mac)
- 41The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 42I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 43Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 44I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 45How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 46The half cut is either too deep or not deep enough.
- 47During installation, the Next button cannot be selected, or the status bar never finishes.
- 48(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 49I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 50The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)