FAQs & Troubleshooting
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- 1The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)
- 2How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3Where can I find my Brother printer's serial number?
- 4How do I adjust the tape margin?
- 5While installing the driver, a dialog box appears, allowing you to select whether to replace or add a driver. Which one should I select?
- 6Printing is not possible. (USB connection)
- 7I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 8When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 9My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 10How to open the Devices and Printers window
- 11I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 12How do I uninstall the printer driver?
- 13The tape got jammed or stuck in the printer.
- 14I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 15What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 16How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 17How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 18When I try to use the database function, an application error occurs.
- 19The message "Wrong media size." appears. What should I do? (P-touch Editor 5.0 for Mac)
- 20The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 21During installation, the Next button cannot be selected, or the status bar never finishes.
- 22I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 23How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 24Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 25How do I create name badges by joining "First Name" and "Last Name" fields together?
- 26How to use a 9/64" (3.5 mm) wide tape
- 27Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 28How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 29How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 30The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 31The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 32The top and base layers of the laminated tape are misaligned.
- 33What is the difference between the Auto Format command and the Apply Layout Style command?
- 34How do I save a layout style that I created? (P-touch Editor 5.x for Windows)
- 35I cannot find the template files. (P-touch Editor 3.x for Mac)
- 36Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 37The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 38How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 39When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 40How do I print the inserted image maintaining its original size?
- 41I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 42The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 43"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 44What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 45How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)
- 46How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 47How to identify your Operating System (OS) for Windows or Mac
- 48How do I print vertically?
- 49The display of the P-touch is in French, not in English. How can I change the language?
- 50How do I use the Screen Capture tool? (P-touch Editor 5.x for Windows)