FAQs & Troubleshooting
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- 1How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 2The message "The tape cassette installed in the machine does not match the type selected in the application." is displayed. "(P-touch Editor for Windows)
- 3Even though the tape length is set to less than 1" (25 mm) in P-touch Editor, the label is printed with a length of 1" (25 mm).
- 4How do I print multiple lines and how many lines can I print?
- 5Printing is not possible. (USB connection)
- 6I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the P-touch was connected, but the installation does not continue.
- 7The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 8What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 9How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 10My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)
- 11I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 12How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 13Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 14When I try to run the P-touch Library, a warning message "A compatible printer cannot be found" appears.
- 15How do I change the size of characters?
- 16How do I create name badges by joining "First Name" and "Last Name" fields together?
- 17How to use a 9/64" (3.5 mm) wide tape
- 18What does the error message "CHR SIZE AUTO?" on the display mean?
- 19The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 20The top and base layers of the laminated tape are misaligned.
- 21How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 22Where can I find my Brother printer's serial number?
- 23Can TZe tapes be used with this printer? What is the difference between TZ tapes and TZe tapes?
- 24The fabric tape became detached after washing.
- 25I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 26The ink ribbon (black tape) got caught in between the tape layers and came out of the printer, and the tape cannot be used.
- 27How do I clear the display?
- 28When I try to use the database function, an application error occurs.
- 29I get the message "OneDrive could not be accessed" and cannot open or save any files. (P-touch Editor 5.1/5.2 for Windows)
- 30I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 31How do I uninstall the printer driver?
- 32How do I create a label using a template? (P-touch Editor 5.0 for Windows)
- 33Why does my machine display "4LINE LIMIT!" or "5LINE LIMIT!" when I press the Return key?
- 34The driver downloaded from the website cannot be installed.
- 35The label is not cut automatically. Why?
- 36P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 37How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 38How can I make a wide label by using the split printing function (printing a large layout dividedly on multiple labels)? (P-touch Editor 5.x for Windows)
- 39Some parts of the label are not printed. (P-touch Editor 5.x for Windows)
- 40What are the definitions of each field in the bar code setup? (P-touch Editor 5.x for Windows)
- 41How to delete the registry information and files related to the printer driver
- 42How do I print vertically?
- 43What is the difference between the Auto Format command and the Apply Layout Style command?
- 44When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 45Why doesn't my machine turn on when Power key is pressed?
- 46How do I create an Address Label? (P-touch Editor 5.0 for Windows)
- 47Can my printer use TZ/TZe tapes?
- 48How to open the Devices and Printers window
- 49The tape got jammed or stuck in the printer.
- 50"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?