FAQs & Troubleshooting
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158 Results
- 1How do I insert/change the paper or label roll?
- 2How do I transfer label or slip templates?
- 3My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 4Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 5The LED indicator or the LCD is not lit.
- 6What iOS mobile application can I use?
- 7(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 8I can no longer print from my computer via Bluetooth® even though I was able to print previously.
- 9How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 10I cannot install the printer driver because the installation stops after I connect the printer to my computer.
- 11Where can I find my Brother printer's serial number?
- 12How to charge the rechargeable Li-ion battery
- 13Will my printer automatically turn itself off?
- 14How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 15How to install Brother software on a computer not connected to the Internet
- 16The paper settings specified from the server computer are not reflected on the client computer.
- 17Installing the LPR driver and CUPS wrapper driver (Linux®)
- 18How do I connect the printer and my mobile device via Bluetooth®?
- 19This printer is not detected when establishing a Bluetooth® connection.
- 20Using the Communication Settings (for Windows)
- 21I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 22What Android™ mobile application can I use?
- 23How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 24Is it possible to connect more than one Brother machine to my computer? (Linux®)
- 25What is the JPEG printing and how can I use it?
- 26The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 27(Video) How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 28I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29P-touch Editor sometimes crashes. (For Office 2013 or 2016 users)
- 30How do I transfer label templates with P-touch Transfer Express?
- 31How to install the rechargeable Li-ion battery
- 32How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 33"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 34How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 35(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 36How can I print multiple copies of a label? (P-touch Editor 5.x for Windows)
- 37When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 38How to use the Paper Size Setup (for Windows)
- 39How to open the Devices and Printers window
- 40I cannot save a file downloaded from the Brother support website (For Windows)
- 41The printer does not print or a printing error occurs.
- 42Can I print out the printer information?
- 43(Video) What is the JPEG printing and how can I use it?
- 44Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 45How to connect to an AC power outlet (Optional)
- 46Printing is not possible. (USB connection)
- 47I cannot access the CUPS Web Interface (http://localhost:631) in Ubuntu. (Linux®)
- 48I cannot install or print with a distribution running SELinux (such as Fedora). (Linux®)
- 49Adding a custom media size for continuous roll (Linux®)
- 50(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)