FAQs & Troubleshooting
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185 Results
- 1(Video) What is the JPEG printing and how can I use it?
- 2How do I connect the printer to my computer using both the Infrastructure mode and the Wireless Direct mode?
- 3How to charge the rechargeable Li-ion battery
- 4(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 5How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 6I cannot print after updating the firmware or font data.
- 7The front margin does not match the print settings.
- 8Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 9How to install Brother software on a computer not connected to the Internet
- 10(Video) When I print a long label or many labels continuously, printing stops suddenly before finishing. Why does this happen?
- 11I cannot connect my printer to a Windows 11 computer via USB.
- 12How to change the Media Roll Holder
- 13How to apply setting changes to multiple printers (for Windows)
- 14The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 15I cannot connect Wired LAN or WLAN when using the Active Docking Station.
- 16My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 17Use Remote Update to download files to your printer from an FTP server
- 18(Video) How to use the Roll Holder Stop
- 19(Video) I connected multiple printers of the same model to one computer but can only print from one of them.
- 20How do I reset Wi-Fi® setting?
- 21How do I create a label using a template? (P-touch Editor 5.x for Windows)
- 22How do I insert/change the paper or label roll?
- 23How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 24How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 25When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 26I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 27What Android™ mobile application can I use?
- 28How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 29Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 30The paper settings specified from the server computer are not reflected on the client computer.
- 31How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 32How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 33The text format which is used with the Add-In Function differs from the original data. Why? (P-touch Editor 5.x for Windows)
- 34How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 35When printing from an application, the application's "Collate" setting does not work correctly.
- 36How do I connect the printer and my mobile device via Bluetooth®?
- 37Using the Communication Settings (for Windows)
- 38What is the JPEG printing and how can I use it?
- 39The error message "Failed to apply settings. Check that the correct model is connected and that the unit is correctly connected and turned on." appears.
- 40How do I switch to and use the mass storage mode?
- 41Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 42The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 43I connected multiple printers of the same model to one computer but can only print from one of them.
- 44The P-touch Add-In is registered in Microsoft Word or Excel, but it still cannot be used. (P-touch Editor 5.x for Windows)
- 45(Video) How do I initialize and clear the printer to factory default settings?
- 46How can I change the IP address in order to use the product in a different network environment?
- 47Creating an Address Label using the Add-In function with Microsoft Outlook (P-touch Editor 5.x for Windows)
- 48I cannot install the CUPS driver and get a message that CUPS does not exist. (Linux®)
- 49I get the "/usr/local/Brother/cupswrapper/cupswrapper[model name]: No such file or directory" error message while installing the CUPS driver on a Debian distribution (such as Ubuntu or Kubuntu). (Linux®)
- 50I cannot print from GIMP on Linux.