FAQs & Troubleshooting
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76 Results
- 1Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 2Where can I download the latest P-touch Editor for Mac?
- 3I cannot connect my printer to a Windows 11 computer via USB.
- 4My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 5How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 6How do I connect the printer and my computer via Bluetooth®? (Windows 10 S)
- 7I cannot save a file downloaded from the Brother support website (For Windows)
- 8The paper is jammed in the printer.
- 9How to insert paper
- 10I cannot connect to the printer via Bluetooth®/Wireless Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 11I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 12Printing from an Android™ device
- 13Printing is not possible. (USB connection)
- 14What Android™ mobile application can I use?
- 15How can I stop the printer from automatically feeding roll paper after printing? (for Mac)
- 16The printer does not turn on, so I cannot print.
- 17When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 18I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 19Where can I find my Brother printer's serial number?
- 20I cannot register the Add-In in 64 bit editions of Microsoft Office 2010/ 2013/ 2016. (P-touch Editor 5.x for Windows)
- 21How to charge the rechargeable Li-ion battery
- 22Can I use my Brother printer with a 64 bit Linux® distribution? (Linux®)
- 23I cannot print LibreOffice documents in landscape orientation. (Linux®)
- 24When printing from an application, the application's "Collate" setting does not work correctly.
- 25The Printer Setting Tool is shown in Japanese. What should I do? (For Mac users)
- 26How do I open an Excel/Access file with the Database function? (P-touch Editor 5.x for Windows)
- 27When I try to use the database function, the error message "Code=800401f9 Msg: Error in the DLL Source: ADODB. Connection Description:" appears. What should I do?
- 28How do I create and transfer templates? (for Mac)
- 29The side margins are incorrect.
- 30Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 31I'm using RedHat Enterprise 7.2, Fedora 23. I cannot print to my Brother machine. (Linux®)
- 32Some of the print options in OpenOffice do not work. (Linux®)
- 33How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 34How to uninstall P-touch Editor (P-touch Editor 5.x for Windows)
- 35What is the JPEG printing and how can I use it?
- 36There is no data registered in the P-touch library. (P-touch Editor 5.x for Windows)
- 37Is there a way to automatically store or manage the label data? (P-touch Editor 5.x for Windows)
- 38The size of all characters is automatically reduced when more text is added. (P-touch Editor 5.x for Windows)
- 39(Video) How can I automatically adjust the label length depending on the amount of text? (P-touch Editor 5.x for Windows)
- 40How to delete the registry information and files related to the printer driver
- 41The media width cannot be selected. Only standard paper sizes can be selected. (P-touch Editor 5.x for Windows)
- 42What do the indicator lights mean?
- 43Installing the CUPS wrapper/LPR printer driver (Linux®)
- 44Uninstalling the printer driver (Linux®)
- 45Installing a CA certificate
- 46How to install Brother software on a computer not connected to the Internet
- 47(Video) How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 48How do I transfer templates or other data from the computer to the printer? (P-touch Transfer Manager)
- 49I connected multiple printers of the same model to one computer but can only print from one of them.
- 50How do I combine vertical and horizontal characters on a label? (P-touch Editor 5.x for Windows)