FAQs & Troubleshooting
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152 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The color of your printouts is not what you expected
- 3Install the Brother Mobile Connect application (for mobile device)
- 4I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 5Ghosting images
- 6My Brother machine could not be found over the network when I installed drivers on my computer.
- 7Wireless setup is requesting a WPS PIN to complete the setup
- 8Toner scatter or toner stain
- 9I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 10Can I print in monochrome if one of the color toners run out?
- 11What driver package format is supported by my Linux distribution?
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13Uneven color density across the page
- 14Vertical colored streaks or bands appear on the page
- 15I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 16Set Telephone Line Compatibility for Interference and VoIP Systems
- 17I cannot save a file downloaded from the Brother support website (For Windows)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19I cannot find some option in the Printing preferences. (For Windows)
- 20Adjust color settings by using the custom setting in the printer driver (Windows only)
- 21Correct the Color Printing
- 22Reset the Network Settings to the Factory Settings
- 23Install the optional lower tray
- 24Replace the Toner Cartridge
- 25Add your Brother machine with AirPrint (macOS)
- 26Wrong Toner Cartridge
- 27How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 28Cannot Print ##
- 29Cartridge Error
- 30Cooling Down
- 31The printer status is Offline or Paused.
- 32Document Jam
- 33Download a file from the "Downloads" section and save it to Windows 8 computer.
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Life End" or "Replace Toner".
- 35Storage Full
- 36Toner Low
- 37What is the recommended paper?
- 38Print the Network Configuration Report
- 39Use Universal Print (Windows)
- 40I cannot print on a wireless (Wi-Fi) network (Windows)
- 41I cannot print on a wireless (Wi-Fi) network (Mac)
- 42Access Web Based Management
- 43Enable the Brother machine's network interface.
- 44Too Many Trays
- 45Discover the MAC address of the Brother network card
- 46Toner Error
- 47I print mainly black and white documents. How can I stop the life of my color toner cartridges from decreasing when I print? (Windows only)
- 48Unusable Device
- 49Color offset
- 50Paper is Jammed in the 2-sided Tray