FAQs & Troubleshooting
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341 Results
- 1(Video) Load A4/Letter paper
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Use Universal Print (Windows)
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Wrinkles or creases
- 6Replace Drum
- 7(Video) Replace the Toner Cartridge
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10Print on Both Sides of the Paper (Macintosh)
- 11Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 12What is Brother iPrint&Scan?
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14Paper is Jammed in the Paper Tray
- 15I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 16Update your machine's firmware using Brother iPrint&Scan (Android/iOS)
- 17(Video) Unpack your Brother machine
- 18(Video) Connect telephone line and power cords
- 19I still receive the error message "Replace Drum", "Drum End Soon", or "Drum Stop" after I replace the drum unit with a new one.
- 20The printer status is Offline or Paused.
- 21Toner specks
- 22The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 23(Video) Set up your Brother machine
- 24Document Jam
- 25Black toner marks across the page
- 26White lines across the page
- 27Import a Certificate and Private Key
- 28Setup a Brother machine on a wireless (Wi-Fi) network.
- 29Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 30Image skewed
- 31What driver package format is supported by my Linux distribution?
- 32I receive an error message when trying to configure TWAIN Driver scan settings. (Windows XP/Windows Vista/Windows 7)
- 33Print as a Poster (Windows®)
- 34Set up a Scan to Network Profile
- 35Dial Restriction for Fax sending.
- 36Print on Both Sides of the Paper (Windows®)
- 37My Brother machine could not be found over the network when I installed drivers on my computer.
- 38Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 39Delete print jobs from the print queue.
- 40Drum !
- 41White spots or black spots at 94 mm (3.7 in.) intervals
- 42Paper is Jammed inside the Machine
- 43Paper is Jammed in the MP tray
- 44Curled or wavy
- 45My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 46Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 47The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 48White lines down the page
- 49What is the default password for my Brother machine?
- 50The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).