FAQs & Troubleshooting
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145 Results
Note: “*” indicates that the content is from the Online User’s Guide.
- 1(Video) Paper is Jammed in the Paper Tray
- 2Black lines down the page
- 3(Video) Paper is Jammed inside the Machine
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5The printer status is Offline or Paused.
- 6Install the Brother Mobile Connect application (for mobile device)
- 7(Video) Paper is Jammed in the 2-sided Tray
- 8I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 9Media Type Mismatch or Media Mismatch
- 10(Video) Load an Envelope (Manual Feed Slot)
- 11I cannot install Brother drivers on Debian 10 or later (Linux)
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13I still receive the error message "Replace Drum" or "Drum End Soon" after I replace the drum unit with a new one.
- 14Toner specks
- 15Lines across the page
- 16I cannot print on a wireless (Wi-Fi) network (Windows)
- 17How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 18(Video) Paper is Jammed in the Back of the Machine
- 19I cannot print on a wireless (Wi-Fi) network (Mac)
- 20(Video) Set up your Brother machine
- 21What is Toner Continue Mode?
- 22Poor fixing
- 23Document Jam
- 24I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 25Wireless setup is requesting a WPS PIN to complete the setup
- 26Toner Ended
- 27Toner Low or Prepare New Toner Cartridge
- 28The scanning speed is slow when scanning from my machine. (Windows)
- 29Add your Brother machine with AirPrint (macOS)
- 30Check the remaining ink or toner level (Linux)
- 31Set Telephone Line Compatibility for Interference and VoIP Systems
- 32Delete print jobs from the print queue.
- 33Change the printer driver settings (Windows)
- 34I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" or "Replace Toner".
- 35Size Error DX or Size Error 2-sided
- 36Drum !
- 37Out of Memory
- 38Drum End Soon
- 39I cannot install the fax driver (brmfcfaxdrv) in Fedora 40 or later, or in its derivatives. (Linux)
- 40I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 41(Video) Remove Small Scraps of Paper Jammed in the ADF
- 42(Video) Document is Jammed under the Document Cover
- 43(Video) Document is Jammed in the Top of the ADF Unit
- 44My Brother machine could not be found over the network when I installed drivers on my computer.
- 45I cannot find some option in the Printing preferences. (For Windows)
- 46How to identify your Operating System (OS).
- 47Cannot Scan ##
- 48What driver package format is supported by my Linux distribution?
- 49Why doesn't my Brother machine have a dial tone?
- 50I cannot print full-page photos or images using Email Print.