FAQs & Troubleshooting
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263 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Replace Drum
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5(Video) Replace Toner
- 6(Video) Load A4/Letter paper
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 9What is Brother iPrint&Scan?
- 10Jam Inside (With Video Instructions)
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12Image skewed
- 13Jam Rear (With Video Instructions)
- 14When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 15Can I print from or scan to Android™ Smartphone?
- 16I still receive the error message "Replace Drum", or "Drum End Soon" after I replace the drum unit with a new one.
- 17Load paper in the paper tray
- 18Document Jam (With Video Instructions)
- 19Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 20The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 21Curled or wavy
- 22Wrinkles or creases
- 23Jam Tray (With Video Instructions)
- 24I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 25I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 26Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 27What driver package format is supported by my Linux distribution?
- 28Jam 2-sided
- 29Ghost
- 30What is Toner Continue Mode?
- 31Drum !
- 32Lines across the page
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34(Video) Load an Envelope (Manual Feed Slot)
- 35Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 36How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 37Easy Scan to E-mail
- 38Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 39The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 40When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 41White lines down the page
- 42(Video) Set up your Brother machine
- 43(Video) Unpack your Brother machine
- 44(Video) Connect telephone line and power cords
- 45Smudges on printed pages (Poor fixing)
- 46Can I use non-Brother or third party supplies with the Brother machine?
- 47Faint
- 48Add your Brother machine with AirPrint (macOS)
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50Black lines down the page