FAQs & Troubleshooting
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- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Replace Toner
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Replace Drum
- 7Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 8What is Brother iPrint&Scan?
- 9Jam Tray (With Video Instructions)
- 10Can I print from and scan to iPhone, iPod touch and iPad?
- 11Jam Rear (With Video Instructions)
- 12Load paper in the paper tray
- 13I just replaced the toner cartridge and the LCD continues to display the message "Toner Low" / "Replace Toner" / "Toner Ended" or the Toner LED is still on or flashing.
- 14Document Jam (With Video Instructions)
- 15Jam Inside (With Video Instructions)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17White lines, bands or ribbing across the page
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 20Can I print from or scan to Android™ Smartphone?
- 21Set up your Brother machine on a wireless network.
- 22Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 23Manual Feed
- 24Image skewed
- 25Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 26Jam 2-sided
- 27Print both sides of paper or a booklet automatically
- 28My Brother machine could not be found over the network when I installed drivers on my PC.
- 29The printer status is Offline or Paused.
- 30What is the default password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 31Wrinkles or creases
- 32(Video) Set up your Brother machine
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 35Faint
- 36Turn the Toner Save Mode on or off.
- 37Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 38The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 39Curled or wavy
- 40My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 41Add your Brother machine with AirPrint (macOS)
- 42Connect your Brother machine to your mobile device via a wireless router or access point.
- 43What kind of envelopes and labels are recommended for printing?
- 44Combine multiple scanned documents into a single file with PaperPort™
- 45Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 46Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 47Size Error DX or Size Error 2-sided
- 48Toner specks
- 49Lines across the page
- 50White lines across the page