FAQs & Troubleshooting
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- 1(Video) Load A4/Letter paper
- 2Print using only the black ink cartridge when the Color cartridges have run out.
- 3I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 4(Video) Install Ink Cartridges
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Windows®)
- 7Setup a Brother machine on a wireless (Wi-Fi) network.
- 8Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 9Paper Jam
- 10I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 11Print or Scan from the Brother iPrint&Scan application using the NFC function of an Android™ mobile device.
- 12The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 13One or more of my colors are not printing (blank).
- 14Print on Both Sides of the Paper Automatically (Automatic 2-sided Printing) (Mac)
- 15The printer status is Offline or Paused.
- 16Replace Ink
- 17Load envelopes
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19Telephone Line Interference/VoIP.
- 20Adjust the Machine Volume
- 21Change the Print Setting Options When Having Printing Problems
- 22Correct the Paper Feed to Clear Vertical Lines
- 23Check the Print Quality
- 24(Video) Set up your Brother machine
- 25(Video) Connect telephone line and power cords
- 26Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 27I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 28Load Documents in the Automatic Document Feeder (ADF)
- 29I cannot find some options in the Print dialog box (macOS 11 or later)
- 30I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 31Brother iPrint&Scan cannot find my Brother machine (macOS)
- 32What driver package format is supported by my Linux distribution?
- 33I cannot print using my Brother machine on a wireless network (Mac)
- 34Check the Print Alignment from Your Brother Machine
- 35(Video) Unpack your Brother machine
- 36What is Brother iPrint&Scan?
- 37Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 38Install Starter Ink
- 39My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 40Transfer faxes to the PC when my machine has a mechanical issue.
- 41The scanning speed is slow when scanning from my machine. (Windows)
- 42Printing is slow or printed images are too dark (Windows)
- 43I cannot print on a wireless (Wi-Fi) network (Windows)
- 44The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 45Protect your Brother machine against unauthorised access over the network
- 46Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 47How to identify your Operating System (OS).
- 48Low Temperature
- 49Can third party ink be used to refill the ink cartridges?
- 50Reset Your Brother Machine