FAQs & Troubleshooting
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- 1Print using only the black ink cartridge when the Color cartridges have run out.
- 2I still receive the error message "Paper Jam" after I removed the jammed paper.
- 3Paper Jam
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Scan multiple pages into one file instead of each scan being saved as a separate file.
- 7I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 8When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 9Easy Scan to E-mail
- 10Ink Absorber Full
- 11Change the number of times my Brother machine rings before it answers.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Print both sides of paper or a booklet automatically (2-Sided/Duplex Printing)
- 14I cannot install Brother drivers on Debian 10 or later (Linux)
- 15Connect your Brother machine to your mobile device via a wireless router or access point.
- 16When I install ink cartridges in my machine, the LCD displays "Install Starter Ink".
- 17Document Jam
- 18When I print, the pages are smudged with ink.
- 19What is Brother iPrint&Scan?
- 20My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 21When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 22Out of Memory
- 23How do I load paper?
- 24What driver package format is supported by my Linux distribution?
- 25Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 26Can I use voice mail on the same line as my Brother machine?
- 27Download a file from the "Downloads" section and save it to Windows 8 computer.
- 28Keep my Brother machine's PhotoCapture Center from automatically cutting off part of a large photo
- 29Out of Fax Memory
- 30Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 31I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 32My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 33Wireless setup is requesting a WPS PIN to complete the setup
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 36I'm trying to print a multiple-page document from iPhone, iPod touch and iPad, but ONLY the first page is printing. (Air Print)
- 37How to identify your Operating System (OS).
- 38I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 39Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 40Delete numbers stored in my Brother machine's Caller ID History.
- 41Low Temperature
- 42Change the printer driver settings (Windows/macOS)
- 43Adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine.
- 44Where can I get FaceFilter Studio and what can I do with this application?
- 45I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 46Improve poor print quality.
- 47I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49How do I factory reset the network settings?
- 50I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)