FAQs & Troubleshooting
![]() |
Popular |
137 Results
- 1(Video) Set up your Brother machine
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3Set up your Brother machine on a wireless network (Windows/macOS)
- 4I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 5Install the Brother Mobile Connect application (for mobile device)
- 6The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 7What is the default password for my Brother machine?
- 8I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 9Paper Size Mismatch
- 10One or more of my colors are not printing (blank).
- 11Telephone Line Interference/VoIP.
- 12How to identify your Operating System (OS).
- 13I cannot install the scanner driver (brscan5) in Fedora 40 or later. (Linux)
- 14Verify if the Brother machine has a dial tone.
- 15I cannot print full-page photos or images using Email Print.
- 16Firewall port requirements of the Scan Key Tool (Linux)
- 17I cannot print using my Brother machine on a wired network (Windows/macOS)
- 18I cannot print on a wireless (Wi-Fi) network (Windows)
- 19Change the Print Options to Improve Your Print Results
- 20Check the Print Alignment from Your Brother Machine
- 21When I update the firmware, my machine's screen shows vertical bar or its LEDs indicate an error.
- 22Install Starter Ink
- 23The printer status is Offline or Paused.
- 24Print using only the black ink cartridge when the Color cartridges have run out.
- 25Document Jam
- 26Why doesn't my Brother machine have a dial tone?
- 27I'm using Ubuntu 23.04 on their derivatives. I cannot print from Brother Inkjet Printer. (Linux)
- 28Add your Brother machine with AirPrint (macOS)
- 29I cannot print or scan via USB on Debian 11 or later, Ubuntu 20.04 or later and on their derivatives (Linux)
- 30I cannot save a file downloaded from the Brother support website (For Windows)
- 31Sleep
- 32Delete print jobs from the print queue.
- 33Ink Absorber Pad Full or InkBox Full or Ink Absorber Full
- 34Discover the MAC address of the Brother network card
- 35Improve poor print quality.
- 36What is the recommended paper?
- 37When accessing Web Based Management via HTTPS, I get a security warning that the connection is not private or that the site is not secure.
- 38Install your Brother machine's software from the supplied installation disc or from Full Driver Package. (Windows)
- 39Set up a Brother machine and your mobile device on a wireless (Wi-Fi) network
- 40Check the Print Quality
- 41My Brother machine could not be found over the network when I installed drivers on my computer.
- 42I cannot install Scan-key-tool in Ubuntu 23.10 or later, or in its derivatives. (Linux)
- 43I cannot print or scan via USB on Fedora 38 or later and on their derivatives (Linux)
- 44Can I send a print job to multiple machine email addresses using Email Print?
- 45Export an address book and import it to another machine
- 46Cannot print after a Windows 10 update (June 2020)
- 47Check the remaining ink or toner level (Linux)
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49I cannot print on a wireless (Wi-Fi) network (Mac)
- 50How do I use Mopria™ Print Service (MPS) with my Brother machine?