FAQs & Troubleshooting
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324 Results
- 1No Paper Fed
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3(Video) Load plain Letter/A4 paper
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Clear wide, faded, horizontal lines(banding) appearing on printed documents.
- 6Change the number of times my Brother machine rings before it answers.
- 7Paper Jam
- 8The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 9When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11(Video) Install the ink cartridges
- 12(Video) Load photo paper
- 13Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 14Can I print from or scan to Android™ Smartphone?
- 15"This app is preventing shutdown" and "Brother Help" message appears and does not shut down (Windows 10)
- 16Store a Speed Dial number from my Brother machine's Caller ID History.
- 17The printer status is Offline or Paused.
- 18I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 19(Video) Load envelopes
- 20My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 21I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 22Cannot print after a Windows 10 update (June 2020)
- 23Print or scan using the Brother iPrint&Scan application for mobile devices (Android/iOS)
- 24(Video) Setup a Brother machine on a wireless (Wi-Fi) network using the supplied CD-ROM (Windows)
- 25I still receive the error message "Paper Jam" after I removed the jammed paper.
- 26Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 27The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 28The scanner cover support has come off. (With Video Instructions)
- 29(Video Library) Setup your product
- 30(Video) Connect the telephone line and power cord
- 31Load paper in the paper tray
- 32A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 33Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 34Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 35Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 36Can I print from and scan to iPhone, iPod touch and iPad?
- 37I cannot print using my Brother machine on a wireless network (Windows)
- 38Is my Brother machine compatible with Windows Vista?
- 39I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 40When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 41(Video) Unpack the machine
- 42Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 43What is Brother iPrint&Scan?
- 44Change the scan settings for scanning from ControlCenter4 or the SCAN key (For Windows)
- 45Unable to Scan AX
- 46Where can I find the ink cartridges for my new Brother machine?
- 47Ink Low
- 48I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 49Use voice mail on the same line as my Brother machine.
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.