FAQs & Troubleshooting
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335 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2What is Brother iPrint&Scan?
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4Change the number of times my Brother machine rings before it answers.
- 5The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 6The printer status is Offline or Paused.
- 7When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10Load paper in the paper tray
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12Where can I find the ink cartridges for my new Brother machine?
- 13I cannot install Brother drivers on Debian 10 or later (Linux)
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Can I use voice mail on the same line as my Brother machine?
- 16When I print, the pages are smudged with ink. What should I do?
- 17I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 18Print a web page from iPrint&Scan when using an Android™ mobile device.
- 19Printing from other applications than the Brother iPrint&Scan when using an Android™ mobile device.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 22Ink Low
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 25Cover is Open
- 26Can third party ink be used to refill the ink cartridges?
- 27When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 28One or more of my colors are not printing (blank). What can I do?
- 29Replace Ink
- 30I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 31What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 32How do I load envelopes into my machine?
- 33I'm using Macintosh. What is the PreScan option used for?
- 34I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 35Download a file from the "Downloads" section and save it to Windows 8 computer.
- 36The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 37I still receive the error message "Paper Jam" after I removed the jammed paper.
- 38I cannot make borderless prints.
- 39The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 40Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 41Locate files scanned with ControlCenter3 (For Windows)
- 42Change the printer driver settings (Windows/macOS)
- 43Make my copied images lighter or darker.
- 44I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 45I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 46What do the messages "NG" or "Poor Line Condition" on the Transmission Verifieation Report mean?
- 47When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 48Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 49My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 50Large characters are printed incorrectly. (Linux)