FAQs & Troubleshooting
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389 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2I still receive the error message "Cover is Open" after I closed the scanner cover. (With Video Instructions)
- 3I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5The scanner cover support has come off. (With Video Instructions)
- 6When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 7What is Brother iPrint&Scan?
- 8The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 9My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11The error message "No AirPrint Printers Found" appears when I tap the Print icon on my mobile device ( iPhone, iPod touch, iPad ).
- 12Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 13Stains appear at the end of the printed/ copied documents.
- 14Print using only the black ink cartridge when the Color cartridges have run out.
- 15When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 16Scratches (paper feed roller marks) appear at the center on the printed side on the glossy paper.
- 17Change the number of times my Brother machine rings before it answers.
- 18One or more of my colors are not printing (blank).
- 19Document Jam
- 20Paper Jam (With Video Instructions)
- 21Load envelopes into my machine
- 22Load paper in the paper tray.
- 23The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 24The text and images on my copies and sent faxes are reversed.
- 25I cannot find some options in the Print dialog box. (For OS X v10.7 to 10.15)
- 26After replacing an ink cartridge, "No Ink Cartridge" or "Cannot Detect" is shown and I cannot print.
- 27Add your Brother machine with AirPrint (macOS)
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 30How to identify your Operating System (OS).
- 31Can I print from or scan to Android™ Smartphone?
- 32Why does the message "No File" appear on the LCD when I put a memory card into the media slot on my Brother machine?
- 33Configure the printer driver to get correctly-ordered printouts.
- 34Is my Brother machine compatible with Windows Vista?
- 35In Windows, the Brother printer or scanner driver windows are in a foreign language. How can I change the printer or scanner driver windows to be in a local language?
- 36When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 37What is the recommended paper?
- 38What driver package format is supported by my Linux distribution?
- 39I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 40When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 41Paper tray not detected
- 42A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 43Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 44Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 45Unable to Print 5X
- 46Ink Absorber NearFull / InkBox NearFull / Absorber NearFull
- 47Unable to Print 3X
- 48When I scan a document using ControlCenter, the scanned file size is too big.
- 49The printer status is Offline or Paused.
- 50Can third party ink be used to refill the ink cartridges?