FAQs & Troubleshooting
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351 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 6How do I load paper?
- 7I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 8Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 9What driver package format is supported by my Linux distribution?
- 10When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12Replace Ink
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 15Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 16Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 17Paper Jam
- 18The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 19Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 20When I print, the pages are smudged with ink.
- 21What is Brother iPrint&Scan?
- 22I cannot make borderless prints.
- 23Print using only the black ink cartridge when the Color cartridges have run out.
- 24Add your Brother machine with AirPrint (macOS)
- 25How do I know which side up my photo paper should be in the tray?
- 26Cannot print after a Windows 10 update (June 2020)
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28I cannot print using my Brother machine on a wireless network (Mac)
- 29Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 30I cannot start ControlCenter4.
- 31Can I print from or scan to Android™ Smartphone?
- 32I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 33A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 34Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 35I still receive the error message "Paper Jam" after I removed the jammed paper.
- 36Change the number of times my Brother machine rings before it answers.
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 39I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 40Scan from the Brother iPrint&Scan application using Windows Phone.
- 41Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 42Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 43Ink Absorber Full
- 44Locate files scanned with ControlCenter2 (For Macintosh)
- 45Is there an XML Paper Specification Printer Driver for Windows XP or Windows Server 2003?
- 46I configured the "IP Config" method of the machine to "Auto" to assign an IP address automatically, however it was changed to "Static" unexpectedly. I get an error message that indicates IP address is not unique, or a document is printed out by the machine I didn't expected.
- 47Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 48I cannot find some option in the Printing preferences. (For Windows)
- 49Download a file from the "Downloads" section and save it to Windows 8 computer.
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?