FAQs & Troubleshooting
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235 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2Load paper in the paper tray
- 3Is my Brother machine compatible with Windows Vista?
- 4I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 5Print using only the black ink cartridge when the Color cartridges have run out.
- 6The scanner cover support has come off. (With Video Instructions)
- 7Change the number of times my Brother machine rings before it answers.
- 8Replace Ink
- 9Combine multiple scanned documents into a single file with PaperPort™
- 10Configure a cover page for PC-FAX.
- 11When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 12Paper Jam
- 13Load envelopes
- 14Improve poor print quality.
- 15I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 16I cannot save a file downloaded from the Brother support website (For Windows)
- 17Cannot Detect Ink Volume
- 18I still receive the error message "Paper Jam" after I removed the jammed paper.
- 19Change the printer driver settings (Windows/macOS)
- 20My documents are not feeding through the Automatic Document Feeder (ADF) when I try to send a fax, scan to the PC, or make a copy.
- 21One or more of my colors are not printing (blank).
- 22What is Distinctive Ring and how do I program it?
- 23My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 24How to identify your Operating System (OS).
- 25Unable to Print 7X
- 26Confirm that a FAX I sent was received correctly.
- 27I'm using Macintosh. What is the PreScan option used for?
- 28Change the amount of time my Brother machine pseudo-rings/double-rings before answering in Fax/Tel Mode.
- 29Can I print from or scan to Android™ Smartphone?
- 30How do I know which side up my photo paper should be in the tray?
- 31Document Jam
- 32How do I use Mopria™ Print Service (MPS) with my Brother machine?
- 33I cannot find some option in the Printing preferences. (For Windows)
- 34Low Temperature
- 35When I print or copy a document with fast mode, the printing is shifted too high on the paper.
- 36When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 37The scan key does not work after reconnecting the USB cable or rebooting my machine (openSUSE 11.4) (Linux)
- 38Create or view a XML Paper Specification document
- 39Where can I find my Brother machine's serial number?
- 40I cannot install Brother drivers on Debian 10 or later (Linux)
- 41Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 42Wrong Ink Color
- 43Install Starter Ink
- 44Out of Fax Memory
- 45Unable to Scan AX
- 46Ink Absorber Full
- 47The edge of glossy paper is smudged.
- 48Can I print from and scan to iPhone, iPod touch and iPad?
- 49Unable to Print XX
- 50Scan multiple pages into one file instead of each scan being saved as a separate file.