FAQs & Troubleshooting
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370 Results
- 1I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 2Setup and use Brother PC-FAX receiving
- 3Replace Drum
- 4I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 5Replace Belt
- 6Curled or wavy
- 7Load paper in the paper tray
- 8What is Brother iPrint&Scan?
- 9The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 10I cannot repair the wired or wireless connection using the Network Connection Repair Tool (Windows)
- 11Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 12The scanned data is attached to an E-mail application which I do not use regularly, or the error message indicating no default E-mail application is registered on my computer (CC4-121-[error code]) when trying to scan a document directly into my E-mail application using ControlCenter4 or the SCAN key on my Brother machine.
- 13Wrinkle
- 14The printer status is Offline or Paused.
- 15Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 16Replace Parts
- 17Color misregistration
- 18Colored lines across the page
- 19When I attempt to launch ControlCenter4, the application will not open or only opens a partial or blank window with no scan options.
- 20Replace WT Box
- 21White spots or hollow print
- 22Colored streaks or bands down the page
- 23All one color
- 24Can I print from or scan to Android™ Smartphone?
- 25What driver package format is supported by my Linux distribution?
- 26Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 27Jam MP Tray
- 28I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 29When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 30What can happen if the wrong paper is used in your machine.
- 31My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 32Adjust color settings by using the custom setting in the printer driver
- 33Offset image
- 34White streaks or bands down the page
- 35I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 36I still receive the error message "Replace Parts Drum" or "Drum Stop" after I replace the drum unit with a new one.
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Print both sides of paper or a booklet automatically
- 39Uneven density appears periodically across the page.
- 40Poor fixing
- 41Jam Tray 1 / Jam Tray 2
- 42White lines, bands or ribbing across the page
- 43Replace Toner
- 44Completely blank or some colors are missing.
- 45When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 48Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 49Toner scatter or toner stain
- 50Jam Duplex