FAQs & Troubleshooting
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340 Results
- 1Locate files scanned with ControlCenter3 (For Windows)
- 2I updated my Windows 11 PC through Windows Update and I can no longer Print, Scan or Fax from my PC.
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 6Why is legal scanning not an option on my Windows XP computer when using the WIA driver?
- 7What is Brother iPrint&Scan?
- 8Print on plain paper or bond paper from the Manual feed slot
- 9Scan and save a document in PDF format (Scan to File)
- 10White streaks or bands down the page
- 11Colored lines across the page
- 12I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 13When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 14Wrinkle
- 15I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 16Uneven density appears periodically across the page.
- 17Toner scatter or toner stain
- 18All one color
- 19Configure and use the Scan to Network feature
- 20Can I print from or scan to Android™ Smartphone?
- 21I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 22What driver package format is supported by my Linux distribution?
- 23When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 24Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 25Offset image
- 26When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 27Reset the network settings to the factory default (video instructions available)
- 28Turn the Toner Save mode on or off
- 29Program my Brother machine to automatically dial a predefined number before every fax number I dial.
- 30What is the default user name and password for my Brother network card, BRAdmin, Remote Setup or Web Based Management?
- 31Cannot print after a Windows 10 update (June 2020)
- 32ControlCenter3 displays a blank screen at startup (Windows)
- 33Scan from the Brother iPrint&Scan application using Windows Phone.
- 34Configure and use the Scan to FTP feature
- 35Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 36Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 37WT Box End Soon
- 38Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 39Can I use voice mail on the same line as my Brother machine?
- 40The color of your printouts is not what you expected
- 41Poor fixing
- 42Drum Error (Drum!)
- 43Document Jam
- 44Curled or wavy
- 45Colored spots at 94 mm (3.7 in.) intervals or at 30 mm (1.2 in.) intervals
- 46White lines, bands or ribbing across the page
- 47Colored streaks or bands down the page
- 48Wireless setup is requesting a WPS PIN to complete the setup
- 49Protect your Brother machine against unauthorised access over the network
- 50Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?