FAQs & Troubleshooting
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353 Results
- 1White lines across the page
- 2I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 3I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 4The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 5Wrinkles or creases
- 6Black toner marks across the page
- 7Black lines down the page
- 8Can I print from or scan to Android™ Smartphone?
- 9I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 10Ghost
- 11Hollow print
- 12All black
- 13The printer status is Offline or Paused.
- 14Toner specks
- 15Faint
- 16How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 17Scan and save a document in PDF format (Scan to File)
- 18Gray background
- 19How do I make my copied images lighter or darker?
- 20Cannot print after a Windows 10 update (June 2020)
- 21I cannot print using my Brother machine on a wired network. (Windows/macOS)
- 22Change the printer driver settings (Windows/macOS)
- 23How do I make my copied images look sharper and more vivid?
- 24Why is the error message "Scan Unable XX" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 25Where is the Auto 2-sided(Duplex) setting option in the driver for Mac OS X 10.3.x or greater?
- 26Replace the drum unit.
- 27What driver package format is supported by my Linux distribution?
- 28Enable the Brother machine's network interface.
- 29White lines down the page
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Can I print from and scan to iPhone, iPod touch and iPad?
- 32How do I clear the message "Jam Duplex" from the LCD?
- 33Pre-Required Procedures (Linux)
- 34When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 35My Brother machine is dialing the wrong number or is not dialing the number I entered or I receive a busy signal or recording when trying to send faxes.
- 36What kind of memory can I use?
- 37I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 38I cannot print using my Brother machine on a wireless network (Windows)
- 39What is Brother iPrint&Scan?
- 40Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 41I still receive the error message "Replace Parts Drum" or "Replace Drum" after I replace the drum unit with a new one.
- 42Scan from the Brother iPrint&Scan application using your iOS supported devices including iPhone, iPad and iPod touch.
- 43I am using Safari in Mac OS X. When I created a CSR or a Self-signed Certificate using the IP address to configure the "Common Name" and I try to access the Print Server using Safari with SSL communication, Safari issues an alert.
- 44Can I connect to the Active Directory server using the LDAP feature?
- 45Which E-mail packages are compatible with ControlCenter3?
- 46Why doesn't the machine answer when receiving a call?
- 47Can I use non-Brother or third party supplies with the Brother machine?
- 48When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 49What is the BRAdmin Professional software used for?
- 50Print on labels and envelopes from the MP tray.