FAQs & Troubleshooting
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321 Results
- 1How do I adjust my Brother machine's tray use for copying, faxing, and printing?
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3The faxes I receive, copies I make and/or the documents I print from my computer have a curl or wave to them when they feed out of the Brother machine. What can I do?
- 4Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 5I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 6Can I print from and scan to iPhone, iPod touch and iPad?
- 7What is Brother iPrint&Scan?
- 8Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 9Can I print from or scan to Android™ Smartphone?
- 10Why is the error message "Unable to Scan" displayed on the LCD when I try the 2-sided(duplex) copy, 2-sided(duplex) scan or fax send of a legal size document?
- 11What driver package format is supported by my Linux distribution?
- 12When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 13My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 14The printer status is Offline or Paused.
- 15Scan and save a document in PDF format (Scan to File)
- 16I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 17Pre-Required Procedures (Linux)
- 18I cannot install Brother drivers on Debian 10 or later (Linux)
- 19Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 20Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 21A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 22Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 23I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 24How do I install the Optional Tray Unit?
- 25The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 26I'm using Windows. When I try to Scan to E-mail I get an error saying "the command line argument is not valid. Verify the switch you are using". What should I do?
- 27Can I use voice mail on the same line as my Brother machine?
- 28Scan from the Brother iPrint&Scan application using Windows Phone.
- 29Download a file from the "Downloads" section and save it to Windows 8 computer.
- 30Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 31Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 32What can happen if the wrong paper is used in your machine.
- 33I'm using Windows® NT4/ 2000 and Windows® XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 34I'm using Macintosh. What is the PreScan option used for?
- 35I cannot print using my Brother machine on a wireless network (Mac)
- 36The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 37Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 38Print a web page from iPrint&Scan when using an Android™ mobile device.
- 39Change the printer driver settings (Windows/macOS)
- 40Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 41How do I improve the copy or fax quality?
- 42What are the differences between the BRAdmin Professional and the Web BRAdmin software?
- 43I'm experiencing a problem when printing from Adobe® Acrobat®/ Acrobat® Reader™/ Reader®. What can I do to correct this?
- 44How do I install additional memory?
- 45I cannot print using my Brother machine on a wireless network (Windows)
- 46ControlCenter3 displays a blank screen at startup (Windows)
- 47Scan multiple pages into one file instead of each scan being saved as a separate file.
- 48Can I connect to the Active Directory server using the LDAP feature?
- 49When I try to OCR into WordPad using PaperPort® 9.0SE or Brother Control Center 2.0, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 50I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?