FAQs & Troubleshooting
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348 Results
- 1I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 2Scan and save a document in PDF format (Scan to File)
- 3How can I print, fax, copy and scan using A3/Ledger size paper?
- 4Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 5Can I print from or scan to Android™ Smartphone?
- 6How do I know which side up my photo paper should be in the tray?
- 7The printer status is Offline or Paused.
- 8When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 9Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 10Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 11Print using only the black ink cartridge when the Color cartridges have run out.
- 12I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 13Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 14What is Brother iPrint&Scan?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 17The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 18Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 19Can I use voice mail on the same line as my Brother machine?
- 20Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 21Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 22I'm using Windows Vista, Windows 7, Windows 8 or Windows 10 and a network connected Brother machine. The following errors "Error - Sent to Printer", "Sent to Printer" or "Deleting - Printing" appear in the PC Print Queue.
- 23A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 24When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 25Paper jams or ink trace (smudges) occur when feeding A3 paper.
- 26I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 27When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 28One or more of my colors are not printing (blank). What can I do?
- 29Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed all the ink cartridges?
- 30When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 31When I print, the pages are smudged with ink. What should I do?
- 32The message "Poor Line Condition" or "NG" appears on the Transmission Verification Report when I try to send a fax.
- 33Load paper in the paper tray
- 34Cannot print after a Windows 10 update (June 2020)
- 35How to identify your Operating System (OS).
- 36Locate files scanned with ControlCenter3 (For Windows)
- 37When I receive faxes with Auto Reduction ON, the left side of the document is cut off. What should I do?
- 38Which E-mail packages are compatible with ControlCenter3?
- 39I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 40Print on both sides of the page. (Manual 2-sided/Duplex Printing)
- 41My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 42What driver package format is supported by my Linux distribution?
- 43Pre-Required Procedures (Linux)
- 44Set up your Brother machine on a wireless network.
- 45Replace Ink
- 46How do I load paper in paper tray#2?
- 47I cannot print using my Brother machine on a wireless network (Windows)
- 48When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 49I cannot find some option in the Printing preferences. (For Windows)
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.