FAQs & Troubleshooting
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339 Results
- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2Can I print from and scan to iPhone, iPod touch and iPad?
- 3The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 4Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 5Can I print from or scan to Android™ Smartphone?
- 6What is Brother iPrint&Scan?
- 7Print using only the black ink cartridge when the Color cartridges have run out.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 10Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 11Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 12Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 13Load paper in the paper tray
- 14When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 15When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 16What driver package format is supported by my Linux distribution?
- 17Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 18I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.
- 19Scan from the Brother iPrint&Scan application using Windows Phone.
- 20A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 21Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 22I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 23Paper Jam
- 24Replace Ink
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Discover the MAC address of the Brother network card
- 27I cannot print using my Brother machine on a wireless network (Windows)
- 28When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 29Print a web page from Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 30The printer status is Offline or Paused.
- 31Scan and save a document in PDF format (Scan to File)
- 32When I print, the pages are smudged with ink. What should I do?
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34How to identify your Operating System (OS).
- 35Print Photos or Documents from the Brother iPrint&Scan application when using an iPhone, iPod touch and iPad.
- 36I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 37I am asked to enter a password when starting the Remote Setup application. What is the password?
- 38I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 39When scanning to OCR from Brother Control Center3, the OCR application doesn't launch. I have Windows XP Service Pack 2 (SP2) installed. What should I do?
- 40I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 41How do I know which side up my photo paper should be in the tray?
- 42Can I use voice mail on the same line as my Brother machine?
- 43One or more of my colors are not printing (blank). What can I do?
- 44Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 45The scanned documents in my Android™ mobile device are not displayed in the documents list of the Brother Image Viewer application.
- 46Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 47Can I select paper trays from my device (iPhone, iPod touch and iPad) using the Brother iPrint&Scan?
- 48The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 49My documents are not feeding through the Automatic Document Feeder when I try to send a fax, scan to the PC, or make a copy.
- 50When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.