FAQs & Troubleshooting
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324 Results
- 1One or more of my colors are not printing (blank). What can I do?
- 2I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Load paper in the paper tray
- 5Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 6I cannot find some option in the Printing preferences. (For Windows)
- 7Scan and save a document in PDF format (Scan to File)
- 8Can I use voice mail on the same line as my Brother machine?
- 9I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 10What is Brother iPrint&Scan?
- 11Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 12I cannot find the destination computer on the network when I try to scan a document using the machine's Scan key or control panel.
- 13The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 14I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16Print PDF file or documents from the Brother iPrint&Scan application when using Windows Phone.
- 17Can I select paper trays from my device (Android™) using the Brother iPrint&Scan?
- 18Can I print from or scan to Android™ Smartphone?
- 19I cannot use the Scan to E-mail with ControlCenter3 after installing Office 2010.
- 20Print using only the black ink cartridge when the Color cartridges have run out.
- 21When I try to scan a document using ScanSoft™ PaperPort™ 11SE, I can not scan from the ADF (automatic document feeder) with WIA driver.
- 22I cannot remove red-eye.
- 23I'm trying to install the driver with network settings, but the installation wizard is not able to locate the Brother machine on my network, I'm getting the message "No devices could be found over the network".
- 24The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 27How do I load envelopes into my machine?
- 28I cannot save a file downloaded from the Brother support website (For Windows)
- 29Protect your Brother machine against unauthorised access over the network
- 30Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 31Load photo paper into my machine.
- 32Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 33Locate files scanned with ControlCenter2 (For Macintosh)
- 34Can I print from and scan to iPhone, iPod touch and iPad?
- 35I installed drivers from the bundled CD-ROM but I cannot print. (Mac OS X 10.5 or greater)
- 36When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 37I'm using Windows Vista and trying to use a network connected Brother machine. However, I cannot see the machine in the Network Explorer. What should I do?
- 38Can I transfer faxes to the PC when my machine has a mechanical problem?
- 39Where is the USB port on the machine?
- 40I am trying to use a Brother driver from the CD supplied with the machine or downloaded from the Internet, and I cannot scan from Windows Server 2003, Windows Server 2008, Windows Server 2008 R2, or Windows Server 2012.
- 41Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 42I want to use the Simple Network Configuration capabilities of Apple Mac OS X but I cannot find my printer in the "Print Center", "Printer Setup Utility" or "Default Printer Browser".
- 43I cannot install Brother drivers on Debian 10 or later (Linux)
- 44I cannot print using my Brother machine on a wireless network (Mac)
- 45ControlCenter3 displays a blank screen at startup (Windows)
- 46When I try to scan using ControlCenter4 or ControlCenter3 for Windows, I receive the error message "Error CC3-202.", "Error CC4-202", "Error CC3-205" or "Error CC4-205.
- 47Check the kind of scanner driver installed by connecting the USB/ Parallel cable.
- 48The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 49I cannot view scanned images that I saved to iCloud from iPhone / iPod touch or iPad using the Brother iPrint&Scan.
- 50The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.