FAQs & Troubleshooting
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232 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2One or more of my colors are not printing (blank). What can I do?
- 3"PRINTING" is frozen on the display of my Brother machine. How do I clear it?
- 4How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 5I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 6How do I know the current network configuration?
- 7Pre-Required Procedures (Linux)
- 8Can I print from and scan to iPhone, iPod touch and iPad?
- 9Can I print using only the black ink cartridge when the Color cartridges have run out?
- 10The Error message "A file required cannot be found.(CC035)" appears when I click "Remote Setup" or "Quick-Dial" button from ControlCenter2. (For Macintosh)
- 11Discover the MAC address of the Brother network card
- 12I'm using Mac OS X 10.5 or greater and I'm getting error messages when I try to print.
- 13I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 14When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 15My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 16I cannot install Brother drivers on Debian 10 or later (Linux)
- 17I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 18Does NC-2200w work with Windows Vista?
- 19I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 20The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 21When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 22I replaced my ink cartridge, but the LCD is still displaying "Ink Empty".
- 23Why can't I print when an ink cartridge is empty?
- 24What driver package format is supported by my Linux distribution?
- 25I cannot save a file downloaded from the Brother support website (For Windows)
- 26Open the "Scanners and Cameras" and Properties.
- 27Can I print from or scan to Android™ Smartphone?
- 28Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 29Functions supported in the Windows 7 built-in drivers
- 30Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 31Cannot print after a Windows 10 update (June 2020)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33How can I clear the "CHECK CARTRIDGE" error message?
- 34Can I reduce the size of a received fax on this machine?
- 35Uninstall the drivers (Windows)
- 36I cannot install the driver when using the Driver Install Tool. (Linux)
- 37To install the printer driver easily using a tool. (Linux)
- 38My machine does regular cleaning cycles in the night. How can I correct this?
- 39I'm using Windows Vista. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 40When scanning a document to be copied or faxed, the LCD shows "OUT OF MEMORY". What should I do?
- 41Clear the message "Awaiting Redial"
- 42Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 43Windows 10 Support Information
- 44I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 45I'm using Windows XP. I can't scan or the scanner doesn't work properly after installing the WIA driver. What can I do?
- 46Uninstall the drivers. (Mac OS X 10.6 - macOS 12)
- 47How do I clean the Scanner to improve the copy or fax quality?
- 48What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 49Why doesn't the machine answer when receiving a call?
- 50How can I clear the "PLS OPEN COVER" error message on LCD?