FAQs & Troubleshooting
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231 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2When I print, the pages are smudged with ink. What should I do?
- 3How do I improve my Brother machine's copy quality?
- 4Can I print from and scan to iPhone, iPod touch and iPad?
- 5Scan and save a document in PDF format (Scan to File)
- 6I cannot install Brother drivers on Debian 10 or later (Linux)
- 7What driver package format is supported by my Linux distribution?
- 8One or more of my colors are not printing (blank). What can I do?
- 9Can I print from or scan to Android™ Smartphone?
- 10Can third party ink be used to refill the ink cartridges?
- 11How do I load 10 x 15 Glossy paper into my machine?
- 12The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 13I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 14The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 15How do I know which side up my photo paper should be in the tray?
- 16I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 17Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 18When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 19Locate files scanned with ControlCenter3 (For Windows)
- 20The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 21Can I program my Brother machine to forward the faxes I receive to another location?
- 22Why can't I print when an ink cartridge is empty?
- 23Pre-Required Procedures (Linux)
- 24I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 25How to identify your Operating System (OS).
- 26The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 27The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 28My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 29How do I adjust the settings of the ring volume, beeper volume and speaker volume on my Brother machine?
- 30Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 31Can I use voice mail on the same line as my Brother machine?
- 32When selecting grayscale printing in the printer driver, does this use only the black ink or all the ink cartridges to produce the grayscale image?
- 33I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 34Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 35I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 36I'm using Windows XP and when I attempt to install the USB drivers on my Brother machine I receive the message "Cannot Install this Hardware" and I am unable to print. What can I do?
- 37When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 38What is Distinctive Ring and how do I program it?
- 39What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 40Why doesn't the machine answer when receiving a call?
- 41When printing from my Apple Mac OS X, the print is coming out mirrored.
- 42Delete print jobs from the print queue.
- 43Change the printer driver settings (Windows/macOS)
- 44How do I clear Machine Error 46?
- 45When I start the Remote Setup Software, the error message "RS 005-xx" or "RS 006-xx" appears on the display.
- 46Can I print using only the black ink cartridge when the Color cartridges have run out?
- 47When I try to OCR into WordPad using the ScanSoft® PaperPort® SE with OCR or the Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2). Why and what should I do?
- 48Can I still receive faxes or calls when the machine is switched off?
- 49The edge of glossy paper is smudged.
- 50The printer status is Offline or Paused.