FAQs & Troubleshooting
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142 Results
- 1The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 2My FAX/MFC will not Dial. Why?
- 3I'm using Windows XP. When I try to install PaperPort® 8.0, I get an error message "PaperPort Setup Wizard Terminated". I can find PaperPort® 8.0 in "Add or Remove Programs", however I can't remove it. What can I do?
- 4The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 5I'm using Windows 2000 and Windows XP. I want to use a name from my address book to send a FAX. The address book is stored on a network share and when I try to access the address book I can not open it.
- 6I'm using Mac OS® 9. I get an Error message of Type 1,010 when I am trying to scan into my Macintosh®. What can I do?
- 7My printed documents are incomplete or a blue screen appears when printing or using PC-FAX after a Windows 10 update (March 2021)
- 8I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 9One or more of my colors are not printing (blank). What can I do?
- 10When I try to OCR into WordPad using PaperPort® 8.0SE or 9.0SE or Brother Control Center, the text comes out as gibberish. This started after I installed Windows® XP Service Pack 2 (SP2). Why and what should I do?
- 11When I look in the processes tab of my Windows® PC, I see that the BRMFRSMG.EXE, BRSS01A.EXE, BRSVC01A.EXE processes are running. What are they and can I stop the processes from running?
- 12I'm using Macintosh. What is the PreScan option used for?
- 13Why can't I print when an ink cartridge is empty?
- 14Can I print from or scan to Android™ Smartphone?
- 15Can I print from and scan to iPhone, iPod touch and iPad?
- 16How can I remove horizontal white lines and other flaws from documents printed on my Fax/MFC?
- 17When I print from Outlook/ Outlook Express or Internet Explorer, the page does not print as expected. For example, the right or left hand portion of the page is blank or it prints on a separate piece of paper.
- 18The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 19Install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 20I am having a problem trying to use a Brother driver in a Windows Server 2003 environment. I cannot print or scan. What should I do?
- 21When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 22I'm using Windows. I tried to install the MFL-Pro Suite Software (MFC Software Suite) from the CD-ROM, but the installation failed and now I can not remove the portions that did install. What can I do?
- 23I cannot install the Windows 7 built-in drivers from the Windows Update provided by Microsoft®.
- 24Can I print using only the black ink cartridge when the Color cartridges have run out?
- 25When using Microsoft® Word 2002, borders that use wavy lines, dots or dashes are printed as solid lines. What can I do?
- 26Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 27Is there any way to reduce Ink consumption?
- 28The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 - 10.8)
- 29I'm using Windows XP SP2 or Windows Server 2003. An error message referring to BRSVC01A.EXE appears after installing the printer driver and I cannot print. What should I do?
- 30I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 31What is Distinctive Ring and how do I program it?
- 32What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 33I'm using Windows® XP. I can't uninstall PaperPort® 8.0 and I get an error message "Fatal error during installation" . What can I do?
- 34I'm using Windows®. I insert the CD-ROM supplied with my machine into my PC's CD-ROM drive, but the installation screen is not automatically displayed on the PC. Why?
- 35Change the printer driver settings (Windows/macOS)
- 36Functions supported in the Windows 7 built-in drivers
- 37Why doesn't my Brother machine have a dial tone?
- 38When I load the Brother software, the installation will not continue past the instruction to connect the USB cable to the computer. (USB interface, cable)
- 39When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 40The white horizontal stripes appears on the printed image from the PaperPort® software What can I do?
- 41Why doesn't the machine answer when receiving a call?
- 42How do I clear a Machine Error 41, ME41 from the display?
- 43Scan an image and insert it into an Office 2007 application. (For Windows Vista or later)
- 44I am experiencing problems sending a fax, what can I do?
- 45I'm using Windows 2000/ XP. I get a mirrored print effect from some applications. What can I do?
- 46Cannot print after a Windows 10 update (June 2020)
- 47How to identify your Operating System (OS).
- 48Scan a document from the Windows Vista Photo Gallery
- 49I'm using Windows XP Service Pack 2 (SP2). I cannot uninstall PaperPort® 8.0 or I uninstalled PaperPort® 8.0 and I'm not able to reinstall it now. What can I do?
- 50The error message "Can not load Word for Windows 6.0 files" appears at the end of the software installation. I have installed Windows® XP Service Pack 2 (SP2). What should I do?