FAQs & Troubleshooting
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- 1I installed the Full Driver & Software Package, but some applications were not installed. (For Windows 10)
- 2The error message "No Supported Devices Found" appears on the Brother iPrint&Scan screen (mobile device).
- 3When I try to scan the document, the scanner application crashes. (OS X 10.11)
- 4Print using only the black ink cartridge when the Color cartridges have run out.
- 5Unable to print or scan when using Brother iPrint&Scan from my Android™ mobile device.
- 6Can I print from or scan to Android™ Smartphone?
- 7Unable to print or scan when using Brother iPrint&Scan from my Windows Phone® mobile device.
- 8I cannot connect to the printer via Wi-Fi Direct using the Brother Print Service Plugin (Android™ 12 or later).
- 9What is Brother iPrint&Scan?
- 10A margin appears on the right side of the scanned document when using the Brother iPrint&Scan application on my Android™ mobile device.
- 11The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 12Download a file from the "Downloads" section and save it to Windows 8 computer.
- 13Which connection can I use to print from my device (iPhone, iPod touch, iPad) using the Brother iPrint&Scan?
- 14Ink Low
- 15Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 16Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 17Can I use voice mail on the same line as my Brother machine?
- 18Print a web page from iPrint&Scan when using an Android™ mobile device.
- 19Can I print from and scan to iPhone, iPod touch and iPad?
- 20Load paper in the paper tray
- 21Printing documents from the Brother iPrint&Scan when using an Android™ mobile device.
- 22Paper Jam
- 23Replace Ink
- 24Scan multiple pages into one file instead of each scan being saved as a separate file.
- 25Ink is still wet after printing on Glossy Paper and even after ink dries, smudge appears.
- 26The printer status is Offline or Paused.
- 27I cannot use the Scan to E-mail with Outlook2003 or Outlook2007 after updating ControlCenter3. The error message "command line argument is invalid" appears. What can I do?
- 28I get an error "Print Queue is stopped". (Mac OS X 10.2 - 10.4)
- 29Is my Brother machine compatible with Windows Vista?
- 30Pages are black when viewing the scanned documents in my Android™ mobile device using Brother Image Viewer application.
- 31Print data from the Clipboard in Brother iPrint&Scan when using an iPhone, iPod touch and iPad.
- 32Which connection can I use to print from my device (Android™) using the Brother iPrint&Scan?
- 33The rainbow cursor keeps spinning when I click on Copy/PC-FAX in ControlCenter2 (For Mac OS X 10.7).
- 34Scan and save a document in PDF format (Scan to File)
- 35Why is legal scanning not an option on my Windows XP / Windows Vista computer when using the WIA driver?
- 36When I print, the pages are smudged with ink. What should I do?
- 37When I print from PowerPoint using the 2 in 1 feature, some of the borders around the document are not printed or lines are printed that shouldn't be there.
- 38I'm using Macintosh. What is the PreScan option used for?
- 39How do I know which side up my photo paper should be in the tray?
- 40I cannot send a fax using PC-FAX (Windows 10)
- 41Locate files scanned with ControlCenter2 (For Macintosh)
- 42Locate files scanned with ControlCenter3 (For Windows)
- 43The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 44Which E-mail packages are compatible with ControlCenter3?
- 45What driver package format is supported by my Linux distribution?
- 46Can I print all PDF formats from my device (Android™) using the Brother iPrint&Scan?
- 47Stop my Brother machine from automatically redialing a number.
- 48When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 49I cannot scan via network getting the error "CC031" or "MTW012". (Mac OS X)
- 50I'm using Windows XP Professional x64 Edition/ Windows Vista 64-bit edition. I'm unable to scan from Corel® Paint Shop Pro® X using the WIA driver.