FAQs & Troubleshooting
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224 Results
- 1I replaced my ink cartridge, but the LCD is still displaying "Ink Empty". What can I do?
- 2How do I replace the Ink Cartridge?
- 3Scan and save a document in PDF format (Scan to File)
- 4Locate files scanned with ControlCenter2 (For Macintosh)
- 5I'm using Mac OS X 10.4/10.5 and installed Adobe® Photoshop® CS3, but my scanner is not detected in Photoshop CS3 although I can scan with ControlCenter2 or other applications. What should I do?
- 6The error message "No Supported Devices Found" appears on the Brother iPrint&Scan (mobile device).
- 7The error message "[model name] cannot be found. ... (CC3-202-03031b02)" appears when scanning a document using ControlCenter3 on Windows 7 with the USB connection.
- 8Changes to the contents stored in the address book do not become effective in the stored speed dial numbers in Windows.
- 9The error message "An error occurred during the installation. ... . IS015- GetOsVersion - 1" appears when installing the Full Driver & Software Packages for Windows 7 downloaded from the "Download" section.
- 10Why doesn't my Brother machine have a dial tone?
- 11I cannot scan via USB. (Mac OS X)
- 12Why does my machine's LCD show "NO CARTRIDGE" even though I have already installed new ink cartridges?
- 13How do I clear the message "Unusable Device / Please Disconnect USB Device"?
- 14Is my Brother machine compatible with Windows Vista?
- 15I installed Macromedia Flash Player 8, but still I cannot use the Modern user interface of ControlCenter3.
- 16When I try to OCR into WordPad using ScanSoft™ PaperPort™ 11SE with OCR or Brother ControlCenter3, the text comes out as gibberish. This started after I installed Windows XP Service Pack 2 (SP2).
- 17What is Distinctive Ring and how do I program it?
- 18Set the date and time
- 19How do I clean the Scanner to improve the copy quality?
- 20Can I reduce the size of a received fax to fit the size of the paper in the Brother machine?
- 21The LCD displays an error code (number). What does it mean?
- 22I'm using Macintosh. What is the PreScan option used for?
- 23I cannot install Brother drivers on Debian 10 or later (Linux)
- 24How do I know which side up my photo paper should be in the tray?
- 25Can I connect a telephone on the same line as the Brother machine in Fax/Tel Mode?
- 26Is there any way to reduce Ink consumption when printing from my computer?
- 27Black Ink is still wet after printing on Glossy Paper (For PC Printing). What can I do?
- 28I cannot use Gmail for Email functions (such as Scan-to-Email) and Internet Fax (I-Fax)
- 29I cannot install the LPD/LPRng driver and get a message that LPD does not exist. (Linux)
- 30I'm using Ubuntu 11.10 or higher. I cannot scan from my Brother Machine. (Linux)
- 31ControlCenter3 displays a blank screen at startup (Windows)
- 32The message "[file name] can't be opened because it is from an unidentified developer." appears on OS X v10.8.x.
- 33The error message "IS052 InstallNetworkDriver" appears when installing the MFL-Pro Suite from the CD-ROM or the Full Driver & Software Package is downloaded from the "Download" section.
- 34Do I need a telephone line to send and receive faxes with my Brother machine?
- 35Configure a cover page for PC-FAX.
- 36The error message "Invalid format for short nick name" appears when printing a document. (Mac OS X 10.5 or greater)
- 37When I try to scan to OCR I get an error message saying "This feature is not available because there is no OCR Software installed".
- 38Can I print a report that will show all of my Speed Dial and Group numbers?
- 39Can third party ink be used to refill the ink cartridges?
- 40When I try to print thin color borders in Microsoft® Excel, the borders are printed in black.
- 41I'm using Mac OS X 10.4 Tiger. I cannot scan after installing the scanner driver.
- 42What does "NG" or "ERROR" on the Transmission Verification Report mean?
- 43When receiving a single page fax, why does the fax print on two pages or a blank sheet ejects afterwards?
- 44Why do the color ink cartridges run out of ink even though I never or rarely print in color?
- 45I cannot install the Linux printer driver in Fedora 33 or later. (Linux)
- 46When I print images, the quality is not good (Linux)
- 47My machine prints 2-sided when I select 1-sided printing in the driver (Linux)
- 48Can I use my Brother printer with a 64 bit Linux distribution? (Linux)
- 49Print command (LPR) (Linux)
- 50Command List of brscan. (Linux)