FAQs & Troubleshooting
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109 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2The printing position of small label is incorrect.
- 3How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 4The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 5How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 6How to load the Media
- 7How to install the Windows driver via Wi-Fi®/ wired network
- 8How to change the printer code page
- 9How to load the Ribbon
- 10How to transfer the print programs or templates using FBPL commands
- 11Using the CommTool (for Windows)
- 12The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 13The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 14How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 15How to adjust the cut position (For Windows)
- 16How to connect the printer to your computer
- 17The power indicator does not light.
- 18How to identify your Operating System (OS) for Windows or Mac
- 19How to set the Direct Thermal or Thermal Transfer Print Methods
- 20BarTender UltraLite Edition 2021 (BarTender Designer for Brother) displays the error #1401 during printing.
- 21Memory full error occurred.
- 22Printing the printer configuration (Self-test)
- 23How to update the firmware
- 24The label is skipped when printing.
- 25How to adjust the printout position
- 26How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 27The label wraps around the platen roller when using the cutter.
- 28How to execute the printer configuration (Self-test) to debug
- 29How to clean the Platen Roller
- 30When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 31How to add a new stock from the Seagull driver
- 32How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 33The left or right side of the label is not printed correctly.
- 34The time on the printer is incorrect.
- 35My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 36The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 37Unnecessary data such as ASCII data are printed.
- 38How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 39How to update firmware to all printers on the same subnet at the same time
- 40How to create a barcode from two data fields (P-touch Editor 5.x for Windows)
- 41Where can I find the printer's network settings, such as IP address?
- 42I cannot connect my machine to the wireless network.
- 43The print quality is poor.
- 44How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 45How to install the Windows driver via Wi-Fi®/ wired network
- 46How to clean the Print Head
- 47How to change the speed and density in BarTender
- 48I cannot select my printer name from the "Application Matching Printer" drop-down menu in the "Printer Setup" dialog box. (P-touch Editor 5.x for Windows)
- 49I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 50How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)