FAQs & Troubleshooting
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116 Results
- 1The left or right side of the label is not printed correctly.
- 2How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 3Enable or disable Bluetooth Low Energy (BLE)
- 4Using the CommTool (for Windows)
- 5How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 6How to add a new stock from the Seagull driver
- 7The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 8How to set the Direct Thermal or Thermal Transfer Print Methods
- 9The label is skipped when printing.
- 10The printing position of small label is incorrect.
- 11How to adjust the cut position (For Windows)
- 12How to set Bluetooth Local Name or PIN code using the BPM (Brother Printer Management Tool) (for Windows)
- 13The time on the printer is incorrect.
- 14Update the Bluetooth®/Wi-Fi® module's firmware to use Bluetooth Low Energy (BLE)
- 15How to connect the printer to your computer (for Windows)
- 16The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows "Head Open".
- 17I can no longer print from my computer via Bluetooth®, even though I was able to print previously.
- 18How to install the Windows driver via Bluetooth®
- 19The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 20How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 21Printing is not possible.
- 22My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 23How to change the printer code page
- 24How to load the Ribbon
- 25How to load the Media
- 26How to update firmware to all printers on the same subnet at the same time
- 27How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 28I cannot install the Windows driver.
- 29Can I use a 38.1 mm (1.5") paper core?
- 30How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 31When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 32How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 33When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 34How to execute the printer configuration (Self-test) to debug
- 35How to reset the printer settings by directly operating the printer
- 36Printing the printer configuration (Self-test)
- 37How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 38How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 39How to install the External Roll Holder (Optional)
- 40Where can I find the printer's network settings, such as IP address?
- 41I cannot connect my machine to the wireless network.
- 42How do I reset Wi-Fi® setting?
- 43How to add Microsoft Excel text to a Label List (P-touch Editor 5.x for Windows)
- 44How to install the Windows driver via Wi-Fi®/ wired network
- 45How to identify your Operating System (OS) for Windows or Mac
- 46I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 47Memory full error occurred.
- 48The print quality is poor.
- 49The power indicator does not light.
- 50The label wraps around the platen roller when using the cutter.