FAQs & Troubleshooting
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106 Results
- 1How to install the Mac driver via USB/ Wi-Fi®/ wired network
- 2The printing position of small label is incorrect.
- 3The left or right side of the label is not printed correctly.
- 4Using the CommTool (for Windows)
- 5How to connect the printer to your computer (for Windows)
- 6How to load the Media
- 7The label is skipped when printing.
- 8How to download the BMP/PCX file into your printer by the BPM (Brother Printer Management Tool) (for Windows)
- 9I cannot install the Windows driver.
- 10How to load the Ribbon
- 11How to adjust the cut position (For Windows)
- 12The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows “Paper Jam”.
- 13How to attach the External Roll Mount (Optional)
- 14How to update firmware to all printers on the same subnet at the same time
- 15How to skip the AUTO.BAS program only one time by directly operating the printer
- 16How to set the Direct Thermal or Thermal Transfer Print Methods
- 17The time on the printer is incorrect.
- 18How to transfer the print programs or templates using FBPL commands
- 19The label wraps around the platen roller when using the cutter.
- 20How to add a new stock from the Seagull driver
- 21My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 22How to execute the printer configuration (Self-test) to debug
- 23How to install the Windows driver via Wi-Fi®/ wired network
- 24How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 25How to change the printer code page
- 26How to clean the Print Head
- 27The print quality is poor.
- 28The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Ribbon" or "Ribbon Encoder Err./Ribbon End Err".
- 29How to change the control prefix code with the BPM (Brother Printer Management Tool) (for Windows)
- 30How to adjust the print position with the BPM (Brother Printer Management Tool) (for Windows)
- 31How to update the firmware
- 32How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 33The power indicator does not light.
- 34When printing with the thermal transfer method, the print or cutting position gradually shifts.
- 35The LED is lit in red and the printer status from the BPM (Brother Printer Management Tool) shows “Head Open”.
- 36I cannot print barcodes correctly using BarTender.
- 37How to get an alert log file using the BPM (Brother Printer Management Tool) (for Windows)
- 38How to set the Gap/Black Mark Sensor as Media Sensor and calibrate the Gap/Black Mark Sensor by directly operating the printer
- 39Printing the printer configuration (Self-test)
- 40Where can I find the printer's network settings, such as IP address?
- 41The LED is flashing in red and the printer status from the BPM (Brother Printer Management Tool) shows "Out of Paper".
- 42How to clean the Platen Roller
- 43How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 44How to install Brother software on a computer not connected to the Internet
- 45I installed "Printer Driver" and "Printer Driver for P-touch Editor" using a USB cable, but I cannot print with "Printer Driver for P-touch Editor".
- 46I don't know the Product Key Code for BarTender UltraLite Edition 2021 (BarTender Designer for Brother).
- 47How to calibrate the Gap/Black Mark Sensor by directly operating the printer
- 48Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 49What types of image format can be inserted and printed? (P-touch Editor 5.x for Windows)
- 50How do I clean / maintain my printer?