FAQs & Troubleshooting
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- 1I cannot use some buttons or functions in P-touch Editor or the printer driver. (For macOS 10.15.x)
- 2(Video) How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 3I cannot save a file downloaded from the Brother support website (For Windows)
- 4How do I replace the cutter blade?
- 5Where can I find my Brother printer's serial number?
- 6The "ping" command reports that I can communicate with the PS-9000, but I cannot print.
- 7Transfer Express cannot detect my printer when it is connected to a Windows 11 computer via USB.
- 8When I open a CSV file in P-touch Editor, some characters are garbled. (P-touch Editor 5.x)
- 9Where can I download the latest P-touch Editor for Mac?
- 10I have an occasional printing problem.
- 11How to use Excel data to print labels (P-touch Editor 5.x for Windows)
- 12How do I create name badges by joining "First Name" and "Last Name" fields together? (P-touch Editor 5.x for Windows)
- 13How do I create name badges by joining "First Name" and "Last Name" fields together?
- 14How do I transfer label or slip templates?
- 15My printed documents are incomplete or a blue screen appears when printing after a Windows 10 update (March 2021)
- 16I cannot select my printer in P-touch Editor. (For macOS 10.13 or later)
- 17I created a template using P-touch Editor and transferred it to my printer. But the print result is different from what I see on the P-touch Editor screen.
- 18The printed bar code image is different from what I see on the P-touch Editor screen. (P-touch Editor 5.x for Windows)
- 19Printing is not possible. (USB connection)
- 20(Video) How do I create an Address Label using Microsoft Word Add-In and formatting the text? (P-touch Editor 5.x for Windows)
- 21Can I edit or print data created in other applications? (P-touch Editor 5.x for Windows)
- 22The paper settings specified from the server computer are not reflected on the client computer.
- 23Printing is not possible. (P-touch Editor5.3 for Mac)
- 24How do I install/change the label roll?
- 25Installing the LPR driver and CUPS wrapper driver (Linux®)
- 26I get an error saying "The roll of labels or tape inside the machine does not match the one selected in the application." (P-touch Editor 5.0 for Windows)
- 27How do I select just certain data (cells) in the Excel spreadsheet to place on the label? (P-touch Editor 5.x for Windows)
- 28How to make labels using Small Address Label (P-touch Editor 3.2 for Mac)
- 29Print free-length labels with the set length (Linux®)
- 30Some of the print options in OpenOffice do not work. (Linux®)
- 31How to insert a new image into each label using a database file. (P-touch Editor 5.x for Windows)
- 32I'm using a USB 3.0 connection. Although I can print, either the Checks Media function, Printer Setting Tool/P-touch Utility, or the distributed printing function do not work. (Windows Vista / Windows 7 / Windows Server 2008 / 2008 R2)
- 33How do I transfer label templates with P-touch Transfer Express?
- 34Can multiple P-touch printers be connected to PS-9000?
- 35I'm trying to install the printer driver using a USB Hub. The "Driver Setup" dialog box appeared and the QL printer was connected, but the installation does not continue.
- 36Adding a custom media size for continuous tape / roll (Linux®)
- 37Can I set a different media width when using an OpenOffice template? (Linux®)
- 38The barcode number is not displayed below the barcode. (P-touch Editor for Windows)
- 39"Setup start error code 2" (also "code 193", "code 216" or "code 267") appears when I try to install the driver. What should I do?
- 40I want to know how to use P-touch Editor. (P-touch Editor 5.0 for Mac)
- 41The printing date/time is not printed. (P-touch Editor 5.x for Windows)
- 42The print is horizontally compressed and not shaped correctly.
- 43The driver downloaded from the website cannot be installed.
- 44Printing is not possible. (P-touch Editor 5.0 for Mac)
- 45When I print a long label or many labels continuously, printing suddenly stops.
- 46A data transmission error appears on the computer when trying to print a label.
- 47When I try to load data from a CSV file into P-touch Editor for Mac, the characters in the data become garbled.
- 48Is data created in other applications compatible with P-touch Editor 5.0 for Mac?
- 49When I try to print a label, it comes out blank. (for Mac)
- 50My label is printing like a mirror image. How do I enable/disable the Mirror Printing option? (P-touch Editor 5.x for Windows)